[FRIAM] Smart Forums

[Robert J. Cordingley]

Recent experiences with software support and the forums that vendors use 
leave much to be desired.  Primary problems seem to be: poor signal to 
noise ratios, ineffective search & navigation tools and no meaningful 
structures.  Looks like it's an AI problem or perhaps specifically even 
a problem for Case Based Reasoning.  Does anyone on the list have any 
experiences with or suggestions for better solutions that might be 
thought of as Smart Forums?
Thanks
Robert C


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