Good moderators make a huge difference .. sorta herding the cats.
The Atom text editor has a discussion list
http://discuss.atom.io/
.. that is well moderated although it is a bit noisy.
For me it works well enough as a support site.
-- Owen
On Thu, Jul 17, 2014 at 8:54 AM, Robert J. Cordingley <[email protected]
> wrote:
> I think a forum is a sub-optimal (i.e. terrible) means of delivering
> technical support. At best it might be a linked list (thread) of emails
> submitted by participants with a heavy dose of anecdotal evidence and
> occasional contributions and responses from the vendor. Searching a forum
> for a solution often only generates a list of submittals from people with
> the same problem. It is possible to pose questions (interrogate).
>
> A working wiki on the other hand is a moderated compendium of articles
> submitted by participants and generally edited by enthusiasts. As a means
> of delivering technical support it beats out forums but probably takes more
> energy and resources to compile, organize and moderate. It's impossible to
> interrogate.
>
> It's my understanding that CBR systems theoretically organize information
> into 'working knowledge' using some form of an inference engine to solve
> problems based on people's experiences. It may also suffer from anecdotal
> evidence depending on how it is managed but might be possible to
> interrogate.
>
> Your link to 'here' returned ' there doesn't seem to be anything here'
> (sic) from reddit and searching reddit for 'forum' generated a S/N of zero
> in the first two pages. In the search results a typical article title was
> 'My PC has been on the fritz for over a year.' - demonstrating my point.
>
> So a Siri <http://en.wikipedia.org/wiki/Siri> style interface on top of
> any of these bodies of knowledge would be a big improvement. Mostly tho' I
> like to connect with a live technically trained human being.
>
> Thanks,
> Robert C
>
>
>
> On 7/16/14 11:23 PM, Arlo Barnes wrote:
>
> Well, I generally think of the improvement of forum interactions as a
> community phenomenon, eased or impeded by the structure of communication
> and interaction with the site infrastructure*, rather than as a
> computational dilemma *per se*; but I would be interested to hear what
> ways you think fora could be improved by AI.
> A general forum for thinking about internet fora (or forums, depending on
> your preference) is here <http://www.reddit.com/r/TheoryOfInternet/top/>.
> -Arlo James Barnes
>
> *For software support, it is that interaction with the site is very
> limited - mostly, people are only there for the duration of the time they
> need assistance, and during that time are more interested in getting help
> than giving help. There is no time for the structure, mores, and history of
> the site to become clear, and so communication is weakened.
>
>
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