Well, I generally think of the improvement of forum interactions as a community phenomenon, eased or impeded by the structure of communication and interaction with the site infrastructure*, rather than as a computational dilemma *per se*; but I would be interested to hear what ways you think fora could be improved by AI. A general forum for thinking about internet fora (or forums, depending on your preference) is here <http://www.reddit.com/r/TheoryOfInternet/top/>. -Arlo James Barnes
*For software support, it is that interaction with the site is very limited - mostly, people are only there for the duration of the time they need assistance, and during that time are more interested in getting help than giving help. There is no time for the structure, mores, and history of the site to become clear, and so communication is weakened.
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