Mark, Heather, everyone... Thank you for the kind words regarding your having seen a marked difference in support availability and effectiveness. Mark, to your point, our commitment is across the board, with support for all aspects of our product line - VDP, Web To Print, personal URLs, and development components.
We're all very glad you're seeing a positive difference, and it motivates us that much more to keep raising the bar. Even beyond support team operations, we're extending this commitment to the beginning, with the quality of the products you use and we support. We're spending a terrific amount of time resolving issues that cause you to have to stop and call support. Moving on, we extend this commitment to accessibility of support, with the FusionPro Web Support Center, with it's online help, FAQ's and Support submission tool. If you haven't spent the time to check this out, please do. Also, we have several major areas of functionality that are being improved over these last months of 2007 and into 2008. The improvements are designed again to decrease your need for support and speed your implementations. Two of the noteworthy areas that will receive major improvements through December are imposition and shipping on FusionPro Web. In December, we'll also be launching our 5.5 to 6.0 Store Conversion for FusionPro Web. Lastly, we are always here on the forum, and via our regular support channels - and are committed to helping you be successful in our endeavors with our tools and products. Thanks again, -- Joe Fedor Director of Product Management Printable Technologies, Inc. 858-829-2429 +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+- Calling all FP Web Users! Do you have a question or lots of knowledge to share about FusionPro Web? If so, join our Printable Web to Print Users' Forum today! Send email to [EMAIL PROTECTED] to find out how! +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+- -- Users of FusionPro Desktop have unlimited free email support. Contact Printable Support at [EMAIL PROTECTED] -- View FusionPro Knowledge Base, FusionPro Samples at www.printable.com/vdp/desktop.htm -- You are currently subscribed to fusionpro as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] -- -- Note: All e-mail sent to or from this address will be received or otherwise recorded by the e-mail recipients of this forum. It is subject to archival, monitoring or review by, and/or disclosure to someone other than the recipient. Our privacy policy is posted on www.printplanet.com --
