Dont know how valid this is. But may be a sign of the times.
From: [email protected] [mailto:[email protected]] On Behalf Of balfourarch Sent: Monday, December 05, 2011 3:09 PM To: VPO Executive; BCFood/Global IMpacts; [email protected]; Ottawa Dissenters; Members of GaiaPC; [email protected]; Bio-char plancanada; MVPC Rail Team; MVPC Steering C; P-RÆ EEcon Subject: [Ottawadissenters] Fwd: Call Centres - The law in Canada This is about localization, as well as threats to personal secure information, etc. Richard Balfour Architect & Co. Balfour & Associates Strategic Planning Vancouver 6047310206 [email protected] www.plancanada.com Begin forwarded message: Subject: FW: Call Centres - The law in Canada Subject: FW: Call Centres - The law in Canada It just takes a minute to read this. It certainly surprised me. I'm going to give it a try, why not, it could make a difference. Call Centres - The law in Canada pass this on so everyone will know the rules l want everyone to know about this law Call Centres - The law in Canada Good to know, especially since rumour has that Canada Post Customer service is Headed to India before the New Year A lot of us do not realize this option is open to us. Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc. ) and you find that you're talking to a foreign customer service representative (with an accent, difficult to understand/perhaps in India, Philippines, etc), Please consider doing the following: After you connect and you realize that the Customer Service Representative is not working in Canada (you can always ask, if you are not sure about the accent), please, very politely this is not about trashing other cultures Say, "I'd like to speak to a Customer Service Representative in Canada." The rep might suggest talking to his/her manager, But, again, politely say, "Thank you, but I'd like to speak to a Customer Service Representative in Canada .." YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA . That's the rule and the LAW. It takes less than one minute to have your call re-directed to Canada . Tonight when I got redirected to a Canadian Rep, I asked again to make sure - and yes, she was from Calgary .. Imagine what would happen if every Canadian Citizen insisted on talking to only Canadian phone reps, from this day on. Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP. Let's slow down and possibly reverse some of the unemployment problems. If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101. Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You will get correct answers, good advice, and solutions to your problem - in real English. If you agree, Pass it on. patricia kelly balfour [email protected] __._,_.___ <http://geo.yahoo.com/serv?s=97476590/grpId=15209059/grpspId=1705083512/msgI d=16721/stime=1323115769> Your email settings: Individual Email|Traditional Change settings via the Web <http://groups.yahoo.com/group/Ottawadissenters/join;_ylc=X3oDMTJnazd1ZjFlBF 9TAzk3NDc2NTkwBGdycElkAzE1MjA5MDU5BGdycHNwSWQDMTcwNTA4MzUxMgRzZWMDZnRyBHNsaw NzdG5ncwRzdGltZQMxMzIzMTE1NzY5> (Yahoo! ID required) Change settings via email: Switch delivery to Daily Digest <mailto:[email protected]?subject=Email%20Delivery:%20 Digest> | Switch to Fully Featured <mailto:[email protected]?subject=Change%20Deliv ery%20Format:%20Fully%20Featured> Visit Your Group <http://groups.yahoo.com/group/Ottawadissenters;_ylc=X3oDMTJlcDlwYzA2BF9TAzk 3NDc2NTkwBGdycElkAzE1MjA5MDU5BGdycHNwSWQDMTcwNTA4MzUxMgRzZWMDZnRyBHNsawNocGY Ec3RpbWUDMTMyMzExNTc2OQ--> | Yahoo! Groups Terms of Use <http://docs.yahoo.com/info/terms/> | Unsubscribe <mailto:[email protected]?subject=Unsubscribe> __,_._,___
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