Arthur,
I've no idea about this Canadian thing, but what
I do know is that several big English firms
(including one bank) are now withdrawing from
India-based call services and bringing them back
home. I don't believe this is due to prejudice in
any way but in my experience it's often
time-consuming to explain precisely what you are
talking about to an Indian. Well-trained and
intelligent though they obviously are (in my
experience) there's a big metaphor gap in their
knowledge of English (as spoken here) that often
makes conversations very tedious.
Keith
At 20:24 05/12/2011, Arthur wrote:
Dont know how valid this is. But may be a sign of the times.
From: [email protected]
[mailto:[email protected]] On Behalf Of balfourarch
Sent: Monday, December 05, 2011 3:09 PM
To: VPO Executive; BCFood/Global IMpacts;
[email protected]; Ottawa Dissenters; Members of
GaiaPC; [email protected]; Bio-char
plancanada; MVPC Rail Team; MVPC Steering C; P-RÆ EEcon
Subject: [Ottawadissenters] Fwd: Call Centres - The law in Canada
This is about localization, as well as threats
to personal secure information, etc.
Richard Balfour Architect & Co.
Balfour & Associates Strategic Planning
Vancouver 6047310206
<mailto:[email protected]>[email protected]
www.plancanada.com
Begin forwarded message:
Subject: FW: Call Centres - The law in Canada
Subject: FW: Call Centres - The law in Canada
It just takes a minute to read this. It certainly surprised me.
I'm going to give it a try, why not, it could make a difference.
Call Centres - The law in Canada pass this on so everyone will know the rules
l want everyone to know about this law Call Centres - The law in Canada
Good to know, especially since rumour has that
Canada Post Customer service is Headed to India before the New Year
A lot of us do not realize this option is open to us.
Any time you call an 800 number (for a credit
card, banking, charter communications, health and other insurance,
computer help desk, etc. ) and you find that
you're talking to a foreign customer service
representative (with an accent, difficult to
understand/perhaps in India, Philippines, etc),
Please consider doing the following:
After you connect and you realize that the
Customer Service Representative is not working
in Canada (you can always ask, if you are not
sure about the accent), please, very politely
this is not about trashing other cultures
Say, "I'd like to speak to a Customer Service Representative in Canada."
The rep might suggest talking to his/her
manager, But, again, politely say, "Thank you,
but I'd like to speak to a Customer Service Representative in Canada .."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .
That's the rule and the LAW. It takes less than
one minute to have your call re-directed to Canada .
Tonight when I got redirected to a Canadian Rep,
I asked again to make sure - and yes, she was from Calgary ..
Imagine what would happen if every Canadian
Citizen insisted on talking to only Canadian phone reps, from this day on.
Imagine how that would ultimately impact the
number of Canadian jobs that would need to be created ASAP.
Let's slow down and possibly reverse some of the unemployment problems.
If I tell 10 people to consider this and you
tell 10 people to consider doing this - see what
I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back
here at home - not to be abrupt or rude to a foreign phone rep.
You will get correct answers, good advice, and
solutions to your problem - in real English.
If you agree, Pass it on.
patricia kelly balfour
<mailto:[email protected]>[email protected]
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Keith Hudson, Saltford, England http://allisstatus.wordpress.com/2011/11/
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