I heard of this last summer and began using the idea and even found that
one call (which was forwarded to the east coast of Canada) was
transferred to my own area for completion. But the wait time increases.
D.
On 12/5/2011 12:24 PM, Arthur Cordell wrote:
Don't know how valid this is. But may be a sign of the times.
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of *balfourarch
*Sent:* Monday, December 05, 2011 3:09 PM
*To:* VPO Executive; BCFood/Global IMpacts; [email protected]; Ottawa
Dissenters; Members of GaiaPC; [email protected];
Bio-char plancanada; MVPC Rail Team; MVPC Steering C; P-RÆ' EEcon
*Subject:* [Ottawadissenters] Fwd: Call Centres - The law in Canada
This is about localization, as well as threats to personal secure
information, etc.
Richard Balfour Architect & Co.
Balfour & Associates . Strategic Planning
Vancouver 6047310206
[email protected] <mailto:[email protected]>
www.plancanada.com
Begin forwarded message:
*Subject: **FW: Call Centres - The law in Canada*
*
*
*Subject:*FW: Call Centres - The law in Canada
It just takes a minute to read this. It certainly surprised me.
I'm going to give it a try, why not, it could make a difference.
Call Centres - The law in Canada pass this on so everyone will
know the rules
l want everyone to know about this law Call Centres - The law in
Canada
Good to know, especially since rumour has that Canada Post
Customer service is Headed to India before the New Year
A lot of us do not realize this option is open to us.
Any time you call an 800 number (for a credit card, banking,
charter communications, health and other insurance,
computer help desk, etc. ) and you find that you're talking to a
foreign customer service representative (with an accent, difficult
to understand/perhaps in India, Philippines, etc), Please consider
doing the following:
After you connect and you realize that the Customer Service
Representative is not working in Canada (you can always ask, if
you are not sure about the accent), please, very politely this
is not about trashing other cultures
Say, "I'd like to speak to a Customer Service Representative in
Canada."
The rep might suggest talking to his/her manager, But, again,
politely say, "Thank you, but I'd like to speak to a Customer
Service Representative in Canada .."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .
That's the rule and the LAW. It takes less than one minute to have
your call re-directed to Canada .
Tonight when I got redirected to a Canadian Rep, I asked again to
make sure - and yes, she was from Calgary ..
Imagine what would happen if every Canadian Citizen insisted on
talking to only Canadian phone reps, from this day on.
Imagine how that would ultimately impact the number of Canadian
jobs that would need to be created ASAP.
Let's slow down and possibly reverse some of the unemployment
problems.
If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in
viral marketing 101.
Remember - the goal here is to restore jobs back here at home -
not to be abrupt or rude to a foreign phone rep.
You will get correct answers, good advice, and solutions to your
problem - in real English.
If you agree, Pass it on.
patricia kelly balfour
[email protected] <mailto:[email protected]>
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