I have to agree with this comment on the training materials. I just
attended the v4.1 CCSA/CCSE combo course in April in Ottawa - I arrive
to hear that CP has decided that v4.1 won't be taught because they've
changed the course.
After fighting with the instructor for most of the morning, we finally
get v4.1 taught to us, but towards the end, we're told that most of the
good stuff (SEP and MEP configs) has been removed from this course and
placed into a separate VPN-1 course.
Needless to say, I won't be attending any more CP courses - especially
for the cost involved. Out of 12 students, myself and another gentlemen
were the only ones prepared to write the exams; I can say that the
remainder of the class got nothing out of it.
I'm not even going to get into the problems they had with the slides
(75% of them were for v4.0, not v4.1)
Chuck Melanson
Senior Internetworking Consultant
MelanCorp.com
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Monday, June 05, 2000 6:04 AM
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: RE: [FW1] Checkpoint *sigh* support
Excellent !
Does this mean that the training materials will improve as you start
listening to comments from students and trainers and that software
glitches
from 4.0 will be ironed out in 4.1 ? ;-)
I look forward to all my 4.0 woes including SecuRemote to be eradicated
in
4.1 releases.
I am now off on my hols to the planet Zorg, after completing the battle
of
Waterloo, naturally.
Tim Higgins
"Patrick Plawner"
<[EMAIL PROTECTED]> To:
"'Mike Glassman - Admin'" <[EMAIL PROTECTED]>, "'Ivan Fox'"
Sent by:
<[EMAIL PROTECTED]>
[EMAIL PROTECTED] cc:
"'fw-1 listserv'" <[EMAIL PROTECTED]>
kpoint.com Subject:
RE: [FW1] Checkpoint *sigh* support
04/06/00 15:11
Please respond to Patrick
Hi,
Looking at the last 2 Emails, I wanted to share with our position.
Check Point Software is committed to provide the highest quality of
support.
We continually review our support procedures in order to improve and
best
serve our channel Partners and Customers.
This is not to say that the world is perfect. It is clear that they are
cases where the trouble shooting could be optimized but again, never
forget
that the products we are dealing with are very rich in features and
possibilities, which certainly makes the work of our Engineers, as
interesting as complex.
As Check Point Resellers and Customers, you can help us by providing
detailed feedback on where you see we could improve. This is our common
interest that, when you see an area of improvement or a matter where you
are
not satisfied enough, you would contact a Check Point Support Manager,
and
share it.
You certainly have our commitment that we will work with you on the
resolution of any matter you would raise.
Best Regards,
Patrick Plawner.
-----------------------------------------------------------------------
Patrick Plawner - Escalation Director
International Headquarters
3a Jabotinsky St. 24th Floor
Ramat-Gan 52520 Israel
Tel: + 972 (3) 753-4562
Fax: + 972 (3) 575-9256
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