Here! Here!...Been there, done that with
Gauntlet..yuck-o support. Two thumbs up for me. I
have been extremely satisfied with the support I
receive from Check Point. On more than one occasion,
they have pulled my fat out of the fire.
BTW...much can learned from visiting their Web
site...it appears they have more than one 7x24 support
offering. Use that browser on your desktop and click.
http://www.checkpoint.com/techsupport/programs/index.html
Rick
--- Valerie Harris <[EMAIL PROTECTED]> wrote:
>
> Well, having used other products, I think that
> Checkpoint's support is one of the
> betrer ones (anyone tried Gauntlet? man.....). I
> have had problems, and they have
> been really helpful. It is nice when a support staff
> follows up with you more than
> once a day, and volunteers to call you in the Asia
> Pacific region to help solve
> things (which they did for me). However, it is
> really tough to get support if you do
> not have a ticket nmber, coz then they will NEVER
> respond :)
> Although it is true that they often say that 'if
> that is all the information you can
> provide, then there is nothing I can conclude from
> this point. Let us know if the
> problem occurs again, and provide us with .....
> info.'. But when they do have soem
> idea as to what the problem is, they really do go
> otu of their way, or does it
> depend on which engineer responds to your call at
> their support centre? :)
>
> Aynways, a thumbs up to Checkpoint!!
>
>
>
> "Shea, Timothy" wrote:
>
> > Yes - and then you are forced to leave a message
> for a phone call back.
> > Didn't help me while I was in Japan trying to work
> on a problem.
> >
> > I have had to use checkpoint support twice in the
> last 4 weeks. Both times
> > - I was able to fix the problem on my own while I
> waited for Checkpoint to
> > get back to me. To their credit - the intial call
> back was always within 24
> > hours however followup and troubleshooting was
> poor.
> >
> > This from my last call:
> >
> > "From the information you described, I can not
> think of a reason why
> > the VPN did not work. please keep me informed if
> this happens again."
> >
> > My confidence is just overflowing.
> >
> > I do think Checkpoint is an excellent product and
> I am rolling it to more
> > sites and product support is my only real gripe.
> >
> > t.s
> >
> > -----Original Message-----
> > From: Aaron Turner [mailto:[EMAIL PROTECTED]]
> > Sent: Monday, June 05, 2000 2:55 PM
> > To: Dameon D. Welch-Abernathy
> > Cc: Michael Louie; Patrick Plawner; 'Mike Glassman
> - Admin'; 'Ivan Fox';
> > 'fw-1 listserv'
> > Subject: Re: [FW1] Checkpoint *sigh* support
> >
> > You can also call the support number and give them
> a credit card number.
> > They'll charge you $400 per incident last time I
> asked.
> >
> > --
> > Aaron Turner [EMAIL PROTECTED]
> 650.237.0300 x252
> > Security Engineer Vicinity
> Corp.
> > Cell: 408-314-9874
> http://www.vicinity.com
> >
> > On Sun, 4 Jun 2000, Dameon D. Welch-Abernathy
> wrote:
> >
> > >
> > > On Sun, Jun 04, 2000 at 10:06:32AM -0700,
> Michael Louie wrote:
> > > >
> > > > Since Checkpoint software is "commited to
> provide the higest quality of
> > > > support", I would like to ask one question.
> Why is there no 24/7
> > > > support?
> > >
> > > They offer this service. It's called Platninum
> Level support. It's
> > expensive
> > > as I recall, but they do offer it.
> > >
> > > -- PhoneBoy
> > >
> > >
> > >
> >
>
============================================================================
> > ====
> > > To unsubscribe from this mailing list,
> please see the instructions at
> > >
> http://www.checkpoint.com/services/mailing.html
> > >
> >
>
============================================================================
> > ====
> > >
> >
> >
>
============================================================================
> > ====
> > To unsubscribe from this mailing list, please
> see the instructions at
> >
> http://www.checkpoint.com/services/mailing.html
> >
>
============================================================================
> > ====
> >
> >
>
================================================================================
> > To unsubscribe from this mailing list, please
> see the instructions at
> >
> http://www.checkpoint.com/services/mailing.html
> >
>
================================================================================
>
>
>
>
================================================================================
> To unsubscribe from this mailing list, please
> see the instructions at
>
> http://www.checkpoint.com/services/mailing.html
>
================================================================================
__________________________________________________
Do You Yahoo!?
Yahoo! Photos -- now, 100 FREE prints!
http://photos.yahoo.com
================================================================================
To unsubscribe from this mailing list, please see the instructions at
http://www.checkpoint.com/services/mailing.html
================================================================================
