I agree. There are all kinds of problems with the techsupport we have received.
We cannot even get them to straighten out our product licensing and migration
from Solstice Firewall-1 (after a year!), much less help with our firewall. We
have had three serious issues in the past year that we have had to call tech
support about. Guess what the "solution" was? "Sorry sir, it looks like you
will need to re-install". Nice huh? This isn't our corporate firewall or
anything you know... =(
trichard
> From: Mike Glassman - Admin <[EMAIL PROTECTED]>
> To: "'fw-1 listserv'" <[EMAIL PROTECTED]>
> Cc: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>
> Subject: RE: [FW1] Checkpoint *sigh* support
> Date: Mon, 5 Jun 2000 07:35:59 +0200
> Mime-Version: 1.0
>
>
> That is very interesting.
>
> Why is it that I havn't heard of it ? Or just about anyone that is ?
>
> With all due respects to Mr. Escelation manager from CP.....you may want to
> make your support better, but in my opinion it has been bad from day one,
> and is getting no better.
>
> I'v been a CP user for years now, and I have never had a problem solved
> without multiple headaches, not to forget one incident from version 3 which
> hasn't yet been solved (We are now at version 4.1).
>
> So please, if you are going to be serious, then do something about the poor
> track record first, and only then come and say "Look, we'v improved and we
> will improve more".
>
> Stating that You want to hear from us is crap. You already hear from us
> regarding the problems. And if CP don't already know how poorly their
> support is thought of, then there's nothing more that need be said is there.
>
> I for one have already escalated my own issues to my own management. Let
> them break heads with CP for taking two months to get nowhere.
>
> Mike
> Systems & Security Admin
> Israel Airport Authority
>
> > -----Original Message-----
> > From: Dameon D. Welch-Abernathy [SMTP:[EMAIL PROTECTED]]
> > Sent: a ea?e 05 2000 0:28
> > To: Michael Louie
> > Cc: Patrick Plawner; 'Mike Glassman - Admin'; 'Ivan Fox'; 'fw-1
> > listserv'
> > Subject: Re: [FW1] Checkpoint *sigh* support
> >
> >
> > On Sun, Jun 04, 2000 at 10:06:32AM -0700, Michael Louie wrote:
> > >
> > > Since Checkpoint software is "commited to provide the higest quality of
> > > support", I would like to ask one question. Why is there no 24/7
> > > support?
> >
> > They offer this service. It's called Platninum Level support. It's
> > expensive
> > as I recall, but they do offer it.
> >
> > -- PhoneBoy
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