Dear Ms. Nancy B. I think that you have a case for getting another 'book. Tears in the screen are Not acceptable, it will cause endless irritation every time you look at it. Please, contact SmallDog and explain the situation. I am sure the will offer to replace the machine.
What your story tells me... is there may be an unhappy employee there trying to cause the company problems. I have run into this before in a firm that I was consulting for, they were able to pinpoint the perpetrator and convict the Sod of purposely damaging the product before shipping it out (military contract). I am almost certain that sending out a portable computer with a tear in the screen does not reflect SmallDog's QA policy. If they do not support you, then we on the list need to know this about them, because if they will not stand behind their products new or refurbished, they will not get my money in the future. Granted the above is only a hypothesis that may not be true. But... Thank you for your consideration. With respect John McKee Nancy Butts wrote: > > Hi, > > Although I LOVE my TiBook, which I bought refurbished from SmallDog, > it came out of the box with an actual tear in the screen. I guess > that doesn't qualify as a scratch though, since the gouge actually > extended through the entire surface of the screen, whatever it's made > of. > > Nancy Butts > -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
