I have a positive testimony for AppleCare that I would like to share among the listas.
My son's iPod needed service -- the audio port was physically damaged and not working properly. Monday, 7/22, I went to the area of Apple's website where one can put in an order for service. The next morning, 7/23, before 8:30 AM, an Airborne Express box had arrived at my door, with a return label for sending it back, and even tape to reseal the box. I properly placed the iPod in the box, sealed it, and called Airborne. They picked up the box at my door by 6PM. Wednesday, 7/24: the box was due to arrive at Apple. This morning, Thursday, 7/25, at 9:00 AM, doorbell rings. It's Airborne Express! I sign for the package, open the box. Is there a repaired iPod in there? NO. Did they deem the problem not covered by warranty and return it unfixed? NO. What was in the box was a BRAND-NEW, PRISTINE, NEVER-USED IPOD!!! Matter completely taken care of within a 61-hour period! That's quite impressive to me!!! Michelle ----------------------- Michelle K. Wachtel, Apple Product Professional, Inspiration to Information 804/794-6435, [EMAIL PROTECTED] <A HREF="http://www.carbonus.com/23";>www.carbonus.com/23</A> or <A HREF="http://www.4allnaturals.com/23";>www.4allnaturals.com/23</A> -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
