I explained the problem and they said they would order another one for me on AppleCare. What got me upset is that they quoted me 4 to 8 business days before receiving the replacement DVD-ROM module. But worst, they insisted to keep the one I had for the exchange. That's bad because if I ever need a CD in the coming week, I'm SOL. It was working fine with most CDs, just a new one I got 2 days ago.
So, is that what is expected from an Apple Service Provider?
-Laurent.
Apple wanting to take away your cd rom is wrong and stupid, you use it for cds until the new one arrives. What's the problem with swapping the old drive when the new one when it arrives? How in any way possible does this course of action be detrimental to Apple. Except make one more loyal person a little unhappy.
This kind of treatment is really churning my gut about the way Apple is treating their customers. Seems like in the last 6 to 8 months they have really been very difficult to deal with on Apple Care repairs..Plus other issues over the quality of products. t
When I needed work on my Pismo still under Apple care but with only 3 months left to go, I got stonewalled at every level of Customer Service. I got all they way to the top, a Ms. Wells who is the head of Apple's World wide Support and has a lovely snippy go way attitude.
They cheated me out of a repair on a Pismo, said a "unknown" liquid was spilled in the computer sometime in the last 6 months. BS. I had 2 pismos. One under Apple care, the other with out.
I sent the pismo not covered by A/C for repairs because it would not run OS X which it had been doing fine from the 1st release of X, I bought the early releases mostly to support the company, but I was also curious about X. When we got to Jag things were starting to come together, looked pretty good and I started replacing and upgrading the software for Jag on both Pismos.
Then about of the release 10.2.3,or.4 the older Pismo would not run X. Troubleshot it for a month, no go. 9 ran fine but no X Sent it to Apple $350.00 to repair, I coughed it up came back and ran fine X fine but still use 9 for most of my work. Maybe Panther will lure me in.
About a month later the Pismo 500 that was under Apple Care died. This was lightly used, got it when it was only a year old from a college student who only used it for one class, it was a beauty. I had put it away for my daughter for when she left for college, ran it enough to keep it happy but was in pristine condition. Same symptoms, around 10.2.3 it died. No problem I had 3 months of Apple Care left.
The 1st call to set up the Apple Care shipping the Apple guy said, "you know spilled liquids are not covered under Apple Care., Well duuhh yes. But felt like I was being set up .
2 days later got a phone call from Apple, said it was going to cost over a $1,100.00 for Apple to do the repairs. They listed the parts that were bad, funny the same parts were bad as the non Apple Care Pismo, but they wanted 3 times as much to repair.
I got blasted for this once but one more time. I found, people who had worked for Apple Care and other Apple customers who related that they also got this spilled liquid story is a common way to deny coverage when a product gets close to the end of the Apple Care contract.
The spilled liquid was a reason to deny coverage and hard to disprove. They were not disgruntled ex-employee, they were still using Apple products, and others were just common folks who got hosed. Do a search and you will be surprised how many are unhappy
The only thing I can do is show my displeasure with the whole Apple "Corporate" treatment. I had an order for 10K for the new biggest bad boy G5 they could make me, it was time for a new tower for me and new PowerBooks for my kids who are in college and could use new machines that can run some of the new Apps that Apple has. After this and some other really crummy stuff from Apple, forget that.
My kids still love and want Macs but it is going to be a refurbed emac, the other pismo I will fix myself and stay put. They have been working on windoz machines for months, windoz is a pain in the ass, but right now Apple is also
Well that's my rant on your situation and the problem out there seems to be growing. I never remember so many people unhappy with Apple over so many things, never
Hope it works out for you
Geoff
Where have you gone Joe Dimaggio
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