I agree with you somewhat. What they should have done is admit that they knew there was a problem right off the bat and said they were investigating it. Instead they blatantly lied to at least 1889 customers (that was the latest number of signatures on the pending class action suit against Apple regarding the logic board problem). Honesty goes a long way to making customers feel like dealing with a company. Apple has already been dishonest with their customers and despite this repair program, they're still going to lose some customers, and discourage some potential customers. They certainly lost my mom, out of 3 computers she's had, all of them were apples and two of them were lemons. A Performa 5200 and her iBook 600 (which isn't covered by the program because it's manufactured before May 2002). The one which worked for her was a used LC 575 which still works but we got it from her brother for whom it was working fine at the time. My brother got an iMac Rev B and it works, but the CD drive had to be replaced twice. 2 out of 3 is a very bad number for computers that didn't work. Lying to customers doesn't make her feel any better about Apple. I'm not saying Apple doesn't make good products, the WallStreet I'm on right now has been well used for 5 years by my Uncle before he gave it to me, and it's replaced my desktop PC (well it will once I get an external hard drive enclosure). But I'm also not likely to buy from Apple again unless the product has been out for a long time without issues, and the $300 for Applecare which seems to be more of a necessity than an option these days doesn't sweeten the deal when many PC manufacturers have 3 year warranties that cover everything that Applecare does except for free.
Anyway, sorry for the rant. I'm sure some people will be perfectly happy with the way Apple dealt with the problem. I would have been if they had been honest, but 2 out of 5 macs in my immediate family going bad doesn't make me feel like being a repeat customer even if they had admitted the problem from the start. Robin Ashe On 1/29/04 8:26 PM, "David M. Ensteness" <[EMAIL PROTECTED]> wrote: > Well, they do have to narrow it down to a particular cause and figure > out a solution for it before they release a plan to fix it, otherwise > they are just blowing sunshine up our butts ... and wasting our time > and their money in short term fixes. Besides, they are also reimbursing > anyone who spent money on having it repaired prior to this. So in the > end no one is out but Apple, its really a very good program and exactly > what they should have done. > > David > > On Jan 29, 2004, at 8:53 PM, Robin Ashe wrote: > >> On 1/29/04 2:22 PM, "Al Poulin" <[EMAIL PROTECTED]> wrote: >> >>> See: >>> >>> http://www.apple.com/support/ibook/faq/ >> >> It's about time. > -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
