>In a message dated 5/1/02 1:51:02 AM, [EMAIL PROTECTED] writes:
>
><<
>... but what if they cannot reproduce my problem, because like I said before
>it doesn't always fail, could that be a problem?
>>>
>
>Maxtor has a "no nonsense" warranty..
>
>Whether Maxtor can or cannot reproduce the problem is not your problem. You
>will most probably immediately receive a DiamondMax Plus 60 series as a
>replacement. An excellent, even exceptional drive.
>
>Fujitsu has a completely different warranty concept.
>
>Fujitsu WILL try to reproduce the problem, and should the problem not be
>reproducible, you will have your drive returned, unrepaired, and,
>ADDITIONALLY, you will also be charged an "NTF charge" (No Trouble Found),
>all this for a drive which IS STILL IN WARRANTY. If you refuse to pay the NTF
>charge, then you will not get your drive back (even though it is most
>probably defective).
>
>Other disk drive manufacturers warranties fall somewhere between Maxtor's
>excellent warranty and Fujitsu's totally useless (even bordering on being
>dishonest) warranty.
---------------
Maxtor's return policy is not without it's flaws. Twice I
have returned new or nearly new Maxtors on RMA's and received
"Refurbished" maxtors in return that were older than the ones I sent
in. One of the refurbished drives didn't work.
I dread returning a drive to Maxtor for replacement because,
in my experience, they don't send you a new drive and what they send
out may or may not work.
--
MacSheep
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