Hi Mike,
Sure is amazing that someone trying to do the right thing, like you did, should get treated like dirt for it. I got bad RAM from OWC once myself, but it worked fine for a year in my G-4 under OS 9 until I finally tried to upgrade to X, which won't tolerate the slightest defect in RAM and refused the install until I identified and removed the chip, a 512. I think RAM is sold with a "lifetime warranty," but by then I had lost the receipt from OWC so I was stuck with it. It's still sitting here in a drawer. I bought a good stick from somebody else.
You can get good service from OWC depending on who you work with there and what kind of a mood they're in that day. Otherwise you can spend ten thousand dollars with them and they'll act like they never heard of you.
Take care,
Tom
On Nov 23, 2004, at 12:00 PM, MikeRF/A2 wrote:
On Nov 23, 2004, at 6:12 AM, Dale Hoffman wrote:
I agree on OWC. Great service, selection. Informative site. Check out SmallDog also for service.
I also think restocking charges for defective merchandise is inexcusable. That happened to me with Ebuyer. Never again.
DaleH
OWC charges "restocking" fees too; I got stuck with such a charge once in a dealing with them, but I forget the circumstances.
They also cut you no slack on the warranties. I once bought an expensive video converter box from them that dropped dead a couple of days after their 30-day guarantee expired, and with all the thousands of dollars I had previously spent with them, you'd think they'd simply exchange it for a good one as a favor to a valued customer, but no; they sent me off to deal with the manufacturer. Since then I've done most of my shopping elsewhere.
Tom
OWC cut me some slack a few months ago on returning bad RAM past the warranty period, but it was an unusual circumstance. I made two separate purchases of two 128 MB sticks (4 total) two weeks apart. They mistakenly duplicated one of the shipments sending me two extra sticks, without charging me, and having no record or clueof the fact I had extra "free" RAM. Wanting do do the right thing, I called this to their attention which took such a ridiculous amount of my time on the phone to different people plus emails to help THEM figure out what THEY did and make sure they fixed that from ever happening again, I wished I had just kept it and not said anything. (I'm self employed and my time is money). Eventually they sent me an email with an attachment of a UPS return shipping label in some strange format that wouldn't open in other than a huge print size. I played with it in several apps for an hour to get the size correct AND be legible.
Meanwhile, I was having a multitude of issues with the 9500 the new RAM was going into. I never opened the extra RAM package nor returned it because I was beginning to suspect one or more of the first 4 sticks to be bad and figured I'd send back bad RAM and keep the other two to swap out with. Due to frustration and a busy work schedule, over two months flew by and after cleaning my office found the new unopened RAM and sent it back. Two days later I rolled up my sleeves and took apart a perfectly running, loaded with upgrades 8500 (something I had wanted to avoid) in order to recheck the 4 other OWC sticks for the 9500. Sure enough, one of the suspected sticks purchased just over 90 days ago indeed was bad. After kicking myself in the *ss for not waiting a few more days to send OWC's RAM back, I called them and explained the situation that I just sent back mistakenly shipped RAM but previously purchased RAM which the warranty had just expired was bad. I requested an extension of the warranty. Initially I was told, "no way" while they acted pissed that I had just sent the other RAM back (still not yet received... and they had apparently forgotten about it anyway). I reminded them of how much of my time was spent helping them address fixing their inventorying and shipping procedures to avoid sending out more "free" merchandise and that many people might not have even bothered to notify them of OWC's mistake in the first place. A manager approved my warranty extension, I exchanged my bad RAM for a new good stick and OWC and I are still on good terms.
My 8500 went back together with even more RAM and works fine. I determined my 9500 had a mobo problem, possibly a blown ADB port from years of "hot swapping" mice and keyboards, and it got parted out and replaced with a Beige G3. That's my story, thanks for listening.
Mike
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