Can he follow instructions? If so...

Skype is free, and its screen-sharing function will let you see his
screen on your own computer (it works cross-platform!) while you hold
a conversation with him. You won't actually control his computer, but
you can see what he's looking at, and he can see you demonstrate how
to do something.

On Jan 20, 7:04 pm, "Jane, (Portland, OR)" <janespra...@comcast.net>
wrote:
> My husband uses a G4 PowerBook running 10.4.11. I have a new iMac
> (10.6.6) and a MacBook Pro (10.5.x). He is NOT computer literate and
> needs help from time to time. Some of those times, I am not at home to
> take care of the problems. I know there is software out there --
> preferably free--- that will enable me to fix his computer no matter
> where I am.
>
>  I have heard of LogMeIn, but it looks like you have to pay for it. I
> don't know how well it works, either. Can any of you recommend a
> program and how easy it would be to use?
>
> Jane

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