Dear Björn,

Yes, this helps so much! Thanks a lot!

Sincerely,

Danni




On May 31, 2013, at 3:34 PM, Björn Grüning wrote:

> Hi Danni,
> 
> the following is copied from a Mail from Jennifer Jackson 2 days ago.
> For some reason this mail is not indexed from google, yet.
> 
> Hope that helps,
> Björn
> 
> ------------
> Dear Galaxy Main Community,
> 
> We apologize for recent FTP login issues, but are glad to report that a
> solution is now in place.
> 
> May 29th 2013 FTP login resolution
> 
> Issue: FTP login failed for user accounts newly created or that had
> passwords 
> updated during the time frame May 20th - May 29th.
> 
> Solution: Change your Galaxy password using the form on the Main
> instance 
> at http://usegalaxy.org
> 
> User -> Preferences -> Manage your information
> 
> On the "Manage User Information" form, change your password
> 
> Wait ~20 minutes for the server to update, then use FTP with the new
> credentials
> How to use FTP Upload
> 
> Share notice: http://bit.ly/ftpmay29
> 
> 
> Thanks for using Galaxy,
> 
> The Galaxy Team
> -------------------
> 
>> To whom this may concern, 
>> 
>> This is Danni Yu, a Galaxy user starting to use Galaxy since 2011. I was 
>> able to upload large files through ftp in 2011 and 2012. Now, I am facing 
>> the same problem as the other users (such as Barbara Sixt on May 27, 2013 
>> and Fabrice Besnard on May 22, 2013). The error message is "530 login 
>> incorrect".
>> 
>> Ms. Jennifer Hillman-Jackson in Galaxy Support and Training team very kindly 
>> mentioned that "Please feel free to contact us for an update if this is 
>> still a problem by next Friday" on May 24, 2013. 
>> 
>> Since it is already Friday but the problem still exists, I am hoping to 
>> learn whether a solution has been provided. 
>> 
>> Thanks very much and Sincerely,
>> 
>> Danni
>> ___________________________________________________________
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> 
> 
> 


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