Hi Clare

a few points to start:

 - do you define the 'File Format'?
   (don't use 'Auto-detect' for big files)

 - and similar to a recent question on the list: check your proxy
   settings


Regards, Hans-Rudof


On 08/21/2013 09:09 AM, Clare Sloggett wrote:

Sorry, missed some information: there are a handful of files, 35MB
(gzipped) each. The issue occurs even if I only try to upload one of
them though. The server is a 16-core machine.


On 21 August 2013 17:08, Clare Sloggett <s...@unimelb.edu.au
<mailto:s...@unimelb.edu.au>> wrote:

    Hi,

    I am having trouble uploading files to a Data Library, and I'm not
    sure where to begin troubleshooting. I'm uploading from a URL (but I
    had a similar issue from the desktop). The symptom is that the
    datasets in the library have the message "This job is queued" and
    never seem to progress.

    I am one of very few users of this instance (quite likely the only
    user right this moment). I don't think the server is busy, so I'm
    not sure why the files uploads don't seem to be proceeding. How can
    I investigate further?

    Thanks,
    Clare

    --

    Clare Sloggett
    Research Fellow / Bioinformatician
    Life Sciences Computation Centre
    Victorian Life Sciences Computation Initiative
    University of Melbourne, Parkville Campus
    187 Grattan Street, Carlton, Melbourne
    Victoria 3010, Australia
    Ph: 03 903 53357          M: 0414 854 759




--

Clare Sloggett
Research Fellow / Bioinformatician
Life Sciences Computation Centre
Victorian Life Sciences Computation Initiative
University of Melbourne, Parkville Campus
187 Grattan Street, Carlton, Melbourne
Victoria 3010, Australia
Ph: 03 903 53357          M: 0414 854 759


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