oh yes, and when i can, i shall buy some of those games. mainly the pinball ones, unless someone could teach me monkey business, change reaction, dynaman, etc ...
regards, damien ----- Original Message ----- From: "damien c. sadler - head of x-sight interactive" <[EMAIL PROTECTED]> To: "Gamers Discussion list" <[email protected]> Sent: Monday, March 12, 2007 2:12 AM Subject: Re: [Audyssey] Replacement Keys and such > to be honest, i think that how you are going about things is very > professional. i might just do it like that myself when i write my games. > don't know what everyone else thinks. > > regards, > > damien > > > > > ----- Original Message ----- > From: "Draconis Entertainment" <[EMAIL PROTECTED]> > To: "Gamers Discussion list" <[email protected]> > Sent: Sunday, March 11, 2007 9:40 PM > Subject: [Audyssey] Replacement Keys and such > > >> We recently received an e-mail from an individual. Their name will be >> omitted from the copies pasted below, but I thought it important to >> include their message to us regarding registration keys, and our >> response. I hope that, if there are others out there who are also >> confused by our policies, that this might help them understand how it >> all works and why. Your feedback is welcome. Thanks. >> >> The original contact: >> >> >>> Dear Draconis team: >>> >>> I am disappointed by your lack of customer support. I know a number of >>> people who previously purchased games like ESP Pinball, Change >>> Reaction, and Monkey Business from your organization or its >>> predecessors. They are now unable to enjoy the games they legitimately >>> bought and paid for because of your unwillingness to help them >>> rediscover lost product codes. >>> >>> It is a fact of life in the real world that product packaging, e-mail, >>> paper, hard drives, thumb drives and note takers can be destroyed, >>> damaged or lost. Thus, it would make sense to provide your customers >>> with more support than a discounted re-purchase price, or lack of >>> genuine support for older (CD) copies. I personally would have >>> considered purchasing products from your company, but I don't feel any >>> desire to deal with your draconian business practices. I will gladly >>> tell anyone who asks that the software you sell is of high quality, >>> but not worth purchasing because of an utter lack of respect for the >>> customer. I wish your company all the prosperity it deserves. >>> >>> Sincerely, >> >> >> X >> >> >> And our response: >> >> >> Hi X, >> >> Thanks for voicing your concerns. >> >> Let me explain about the discounted replacement fee, so that hopefully >> you will understand the situation from our perspective as well. >> >> Every CD purchased from us has a printed sticker attached with the >> user's registration key. It is true that sighted assistance would be >> necessary to read this sticker. >> >> Every e-mail we send out with registration information advises the >> customers to back up their key in multiple and safe formats, and that >> Draconis is not responsible for lost keys. >> >> For a time, we offered replacement keys free of charge. The problem >> arises in two areas. First, if we offer replacement keys for free, users >> are not inclined to take the proper safeguards to protect their keys. We >> were deluged with dozens of requests a week for replacements when they >> were free. This causes substantial loss of time we could be devoting to >> developing new products, processing new orders, responding to technical >> support, etc. >> >> Secondly, our keys, for the customers convenience, are not tied to the >> users hardware. Many of our competetors require their customers to >> obtain a new key every time they upgrade their system, purchase a new >> system, etc, and we feel that waiting for new keys in these >> circumstances is an unacceptable inconvenience to our customers. Making >> that decision comes at a high price for us, for a huge number of our >> customers then feel no pangs at sharing their keys with their friends. >> Such piracy is highly illegal and we lose sales. We trust that, if we >> make it painless for the customers to install their game on new >> machines, they will remain loyal to us and encourage others to obtain >> the games legally. This is not always the case. We lose a great deal of >> income every day from those who have opted to obtain the games illegally. >> >> All we are asking is a nominal fee to compensate us for the time >> varifying that the person requesting the key is a legitimate licensee of >> the product, generating a new key, and sending it to them. This process >> takes time, and the user should have been careful with their key in any >> case. The majority of the companies selling accessible games follow this >> same or similar policy. >> >> As another example, if you purchased a Nintendo game from your local >> store and then lost the disc containing the game, the store would not >> give you a new free copy of the game because you were careless with your >> game. You would be forced to purchase a full copy of the game again at >> the full price. We are not even asking this of our customers. >> >> I hope this helps you understand the position we are in, and changes >> your mind about our company. We're very sorry that you feel the way you >> do, and we hope you will reconsider your opinion. >> >> _______________________________________________ >> Gamers mailing list .. [email protected] >> To unsubscribe send E-mail to [EMAIL PROTECTED] You can >> visit >> http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make >> any subscription changes via the web. > > > _______________________________________________ > Gamers mailing list .. [email protected] > To unsubscribe send E-mail to [EMAIL PROTECTED] You can > visit > http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make > any subscription changes via the web. _______________________________________________ Gamers mailing list .. [email protected] To unsubscribe send E-mail to [EMAIL PROTECTED] You can visit http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make any subscription changes via the web.
