A re-do of the board seems like a fair resolution. (* jcl *)
On 2/2/06, Randall Nortman <[EMAIL PROTECTED]> wrote: > On Mon, Jan 30, 2006 at 12:12:03PM -0500, Stuart Brorson wrote: > [...] > > > I will give them the details on my problem and see what they say. > > > It's hard to imagine what sort of software they could be using that > > > would ignore the deletions, and how that same software would not have > > > problems with other CAD packages. > > > > If you're going to talk to them, I wonder if you could clarify with > > them why there are two independent instances of customer boards with > > deletions which didn't get deleted at their place? It sounds like > > they might want to do some internal process bug fixing; having > > customers inquire about a repeated mistake might make them finally fix > > it, or at least investigate what is going on. . . . > > This is what I just got back from PCBExpress customer service: > > "... she reviewed your files again and realized there was a scratch > layer on your silkscreen removing the silkscreen from your pads. Our > automated service does not recognize or look for scratch layers on the > silkscreen layer so it kicked your scratch layer out of the system and > manufactured without it." > > So there you have it. Why don't they fix their software? It's hard > to imagine. Presumably "scratch layers" are not produced by the more > popular commercial CAD programs. > > Anyway, I tested the boards and I seem to be able to get adequate > solder joints despite the overlapping silkscreen. They offered to > re-do the order, but I'd be happier to just get a partial refund. > It's a bit tricky to ask them to refund my money given that the boards > work, just because they're a little imperfect. Any thoughts on what > is justified here? > > -- > Randall > -- http://www.luciani.org
