I would assume that WMF has an ombudsman who would do just that, but I see
that there is only this:
https://meta.wikimedia.org/wiki/Ombudsman_commission


On Fri, Jul 4, 2014 at 7:50 AM, Sarah <[email protected]> wrote:

> On Thu, Jul 3, 2014 at 9:55 PM, Daniel and Elizabeth Case <
> [email protected]> wrote:
>
>>
>>   ​>A major problem with our dispute-resolution processes is that the
>> person being harassed has >to endure more harassment to draw attention to
>> the problem.
>>
>>  This is, of course, hardly unique to Wikipedia or even online
>> communities in general, I think.
>>
>
> ​Hi Daniel, the very public nature of it on Wikipedia makes it unusual and
> very stressful.​
>
>
>>  ​
>>
>> >I have long thought the Foundation ought to employ a team of specialists
>> who can take up >those cases when they see them, so that the pursuit of
>> sanctions is not laid at the victim's >door. This is perhaps similar to
>> Sumana's suggestion that communities need dedicated >helpers who will do
>> the emotional labour in conflict situations.
>>
>> Would there be a good existing example of such a program we could take a
>> look at?
>>
>>  Daniel Case
>>
>
> ​Sumana talked
> <https://en.wikisource.org/wiki/Hospitality,_Jerks,_and_What_I_Learned>
> about the situation at Hacker School: "​
> If you don’t understand why something you did broke the rules, you don't
> ask the person who corrected you. You ask a facilitator. You ask someone
> who’s paid to do that emotional labor, and you don't bring everyone else's
> work to a screeching halt. This might sound a little bit foreign to some of
> us right now. Being able to ask someone to stop doing the thing that’s
> harming everyone else’s work and knowing that it will actually stop and
> that there’s someone else who’s paid to do that emotional labor who will
> take care of any conversation that needs to happen.
> ​"
>
> The idea of having people paid to do this is very attractive for
> Wikipedia. I think they would have to be professionals with appropriate
> training, otherwise there's a big risk of making things worse. The
> Foundation probably has enough of an income to consider this, given the
> potential impact on the atmosphere and editor retention.
>
> Sarah​
>
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