"Discuss it with the merchant" = Threaten the merchant with physical violence! :D
On Fri, Nov 5, 2010 at 4:21 PM, Dustin Puryear <[email protected]>wrote: > I’ve had one dispute on a credit card charge with AmEx. I called them, > they took the notes, and said “The charge will be removed right now. We’ll > research the issue, discuss it with the merchant, and we’ll let you know how > it goes within a few days. Enjoy the weekend.” That’s great service. > > > > *From:* [email protected] [mailto:[email protected]] *On > Behalf Of *Jarred White > *Sent:* Friday, November 05, 2010 2:49 PM > *To:* [email protected] > > *Subject:* Re: [brlug-general] A cautionary tale > > > > I hear stories like that all the time about AMEX. I'm not saying that they > aren't good for consumers, because they are great for consumers. They are a > little pricier for vendors to accept, however. > > > > > > On Fri, Nov 5, 2010 at 2:30 PM, Edmund Cramp <[email protected]> wrote: > > I love my AMEX too - and here's why: > > > > Some year ago, at a show in Barcelona, I put my computer bag down and > turned my back on it for about 20 seconds while I was setting up my booth - > this was inside a supposedly "secure" exhibition area limited to attendees > only - the bag disappeared together with my wallet, credit cards, green > card, social security card, and drivers license (plus laptop and about $400 > in cash etc etc)... > > > > When I calmed down and started called the credit card companies to cancel > the cards, Visa told me that without my credit card number they could not do > anything to help me until I returned to the US and reported the theft. > American Express found my credit card within seconds, asked me a bunch of > questions to prove that I was who I claimed to be and then offered to send > me a new card, cash and provided me with the address of the US embassy, the > hours the embassy was open, and instructions about what I'd need when I got > there to get a green card reissued and travel docs to re-enter the USA (this > was post 9/11 so it was not simple) - they also told me to get my butt over > there ASAP as the next day (a Friday) was a holiday in Spain and the the > embassy would be closed Friday through Monday. > > > > I'd add that whenever I've had cause to call American Express on the phone > I've always spoken to someone who not only understands English, but speaks > it too. > > Edmund Cramp > -- > > > ------------------------------ > > *From:* [email protected] [mailto:[email protected]] *On > Behalf Of *Dustin Puryear > *Sent:* Friday, November 05, 2010 9:30 AM > > > *To:* [email protected] > *Subject:* Re: [brlug-general] A cautionary tale > > > > I love my AmEx! > > > > *From:* [email protected] [mailto:[email protected]] *On > Behalf Of *Jarred White > *Sent:* Thursday, November 04, 2010 10:14 AM > *To:* [email protected] > *Subject:* Re: [brlug-general] A cautionary tale > > > > And also why no one takes Amex :P > > On Thu, Nov 4, 2010 at 10:57 AM, Petri Laihonen <[email protected]> > wrote: > > Additionally, Every time you dispute something with the credit card, no > matter how small of an amount, the seller have to pay penalty fees. 10yr. > ago they were $25. today probably a lot more. > > > > This is why smaller businesses prefer to work with you instead. > > > > P > > > > On Mon, Nov 1, 2010 at 9:37 AM, Tim Fournet <[email protected]> wrote: > > One piece of advice that I have for situations like these, is to always > keep a credit card that has purchase protection, and make large purchases > using that card. So what if the interest charges are high, pay it off as > soon as you get home. I've had to deal with similar problems with > non-tech-related purchases where the store refused to honor their own return > policy. After calling American Express and explaining the situation, I was > not required to pay the balance for the purchase and then I just had to > figure out what to do with the merchandise. Thanks to Craigslist, I turned a > profit on the whole thing. > > > > On Mon, Nov 1, 2010 at 8:36 AM, Mark A. Lappin <[email protected]> wrote: > > I've had similar experiences with BestBuy; got the laptop I wanted to > purchase, it was whisked away to the GeekSquad to be checked and I went DVD > hunting. Go to check out and they just assumed I wanted everything > installed....so that was a fight. For a variety of reasons, I went back > about 3 hours later to return it (the person who insisted that he leave town > with a laptop that day, didn't like it, didn't even look at the computer, > just the box!). Had a 2nd `nice' discussion with the manager when they > wanted to charge me a restocking fee on an opened product, which I had never > even taken out of the box. > > ML > > > Mark A. Lappin, CCNA, MCITP: Enterprise Administrator | Lee Michaels Fine > Jewelry > Director of Information Technology > 11314 Cloverland Ave | Baton Rouge, LA 70809 > Ph: 225.291.9094 ext 245 | Fax: 225.368.3675 | Mobile: 225-362-2770 > www.lmfj.com > > > > This communication is privileged and confidential. If you are not the > intended recipient, please notify the sender by reply e-mail and destroy all > copies of this communication . > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Edmund Cramp > Sent: Friday, October 29, 2010 2:14 PM > To: '[email protected]' > Subject: [brlug-general] A cautionary tale > > > Yesterday I needed a 64-bit machine running Windows 7 - I looked around > on-line and found a cheap little Lenovo laptop at Office Depot for $399 - > OK, so I'll get it and swap it out with the sales demo machine once I'm done > testing the 64-bit installers that I'm writing and my daughter can have the > old laptop (a Toshiba running Vista) for Christmas. New machines all round > - everyone's happy. > > It looked like the local (Millerville) Office Depot had the Lenovo in stock > so, five minutes later I'm up there, credit card in hand. Turns out they > did have it, but it was the floor model - they jumped on the phone (nice > folks there, very helpful) and they found on at the Cortana Mall store and > sent me there. > > I get to the Cortana Mall Office Depot, introduce myself (I should point > out that I'm wearing a new pair of dark jeans and a t-shirt that says, "Go > Away - or I will replace you with a very small shell script") and after five > minutes the manager turns up with the laptop, boxed and ready to go. I hold > my hand out to take it. He doesn't offer me the box and the conversation > starts; > > OD: "What are you going to do with this machine?" > ME: (thinks, "none of your damn business") but sweetly, "I'm writing an > installer and I need to test it in a standard 64-bit environment" > > OD: "It this Business or Home use" > ME: "Business" > > OD: "You'll be needing a copy of Microsoft Office then" > ME: "No Thanks, I just want a standard machine without any other software" > > OD: "What about editing documents, you'll need a copy of Word" > ME: (thinks, "When did EMACS go out of fashion?"), No thanks, I just need a > basic machine." > > OD: "What about Outlook for emailing?" > ME: "No thanks, I just need a basic machine - nothing else." > > OD: "This system has no Anti-virus software, you'll need Anti-virus > software" > ME: "No Thanks, I won't be connecting it anything - look, can we just take > it as read that you've tried to sell me all the software that you're > required to try and sell me, and that I've refused to buy anything?" > > OD: "We are required to tell you all of this when you buy a system - if > this is for business then you'll need a copy of QuickBooks" > ME: "No thanks, I just need a test machine without any additional software" > > OD: "We offer a service to setup the computer and install all your > software" > ME: "No thanks, I don't need anything other than the operating system." > > OD: "We can set the computer up for you and remove all the bloat ware and > unwanted software" > ME: "No thanks, I can do that" > > OD: "If this is for Business then you'll need the extended warranty" > ME: "No thanks, I don't need an extended warranty" > > Buy this time we've crawfished over to the register and he hands the box to > the girl at the register who smiles at me and says, "Cool T-shirt" > > OD: Loudly, "Fetch me the LIMITED 14 DAY WARRANTY labels" and then to me, > "This machine only has a 14 day warranty" > ME: (Thinking WTF 14 days!), "Why such a crappy warranty period?" > > He sticks their standard limited 14-day return policy label on the box - > that's standard, they've done that for years, and says, "We don't make these > machines and at this price we limit the warranty to 14 days" > > I think to myself, "If I can't debug the script in two weeks than I need > another job." > > So I paid for it and left the store, never to return to the Cortana Mall > Office Depot store - EVER. > > And getting the laptop back to the office, inside there's a little thank > you note from Lenovo with a card saying that I have their standard 2 year > warranty. It boots, it runs like a charm ... unlike my 63-bit installer > script - but that's another story. > > Regards, > Edmund Cramp > -- > Motion Lab Systems, Inc. > 15045 Old Hammond Highway, Baton Rouge, LA 70816 USA > Tel: +1 (225) 272-7364 | Fax: +1 (225) 272-7336 > Web: http://www.motion-labs.com > > > > _______________________________________________ > General mailing list > [email protected] > http://mail.brlug.net/mailman/listinfo/general_brlug.net > > _______________________________________________ > General mailing list > [email protected] > http://mail.brlug.net/mailman/listinfo/general_brlug.net > > > > > _______________________________________________ > General mailing list > [email protected] > http://mail.brlug.net/mailman/listinfo/general_brlug.net > > > > > _______________________________________________ > General mailing list > [email protected] > http://mail.brlug.net/mailman/listinfo/general_brlug.net > > > > > -- > "The world's my oyster, a hotel room's my prison cell..." > > > _______________________________________________ > General mailing list > [email protected] > http://mail.brlug.net/mailman/listinfo/general_brlug.net > > > > > -- > "The world's my oyster, a hotel room's my prison cell..." > > _______________________________________________ > General mailing list > [email protected] > http://mail.brlug.net/mailman/listinfo/general_brlug.net > > -- "The world's my oyster, a hotel room's my prison cell..."
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