And also why no one takes Amex :P On Thu, Nov 4, 2010 at 10:57 AM, Petri Laihonen <[email protected]>wrote:
> Additionally, Every time you dispute something with the credit card, no > matter how small of an amount, the seller have to pay penalty fees. 10yr. > ago they were $25. today probably a lot more. > > This is why smaller businesses prefer to work with you instead. > > P > > On Mon, Nov 1, 2010 at 9:37 AM, Tim Fournet <[email protected]> wrote: > >> One piece of advice that I have for situations like these, is to always >> keep a credit card that has purchase protection, and make large purchases >> using that card. So what if the interest charges are high, pay it off as >> soon as you get home. I've had to deal with similar problems with >> non-tech-related purchases where the store refused to honor their own return >> policy. After calling American Express and explaining the situation, I was >> not required to pay the balance for the purchase and then I just had to >> figure out what to do with the merchandise. Thanks to Craigslist, I turned a >> profit on the whole thing. >> >> >> On Mon, Nov 1, 2010 at 8:36 AM, Mark A. Lappin <[email protected]> wrote: >> >>> I've had similar experiences with BestBuy; got the laptop I wanted to >>> purchase, it was whisked away to the GeekSquad to be checked and I went DVD >>> hunting. Go to check out and they just assumed I wanted everything >>> installed....so that was a fight. For a variety of reasons, I went back >>> about 3 hours later to return it (the person who insisted that he leave town >>> with a laptop that day, didn't like it, didn't even look at the computer, >>> just the box!). Had a 2nd `nice' discussion with the manager when they >>> wanted to charge me a restocking fee on an opened product, which I had never >>> even taken out of the box. >>> >>> ML >>> >>> >>> Mark A. Lappin, CCNA, MCITP: Enterprise Administrator | Lee Michaels Fine >>> Jewelry >>> Director of Information Technology >>> 11314 Cloverland Ave | Baton Rouge, LA 70809 >>> Ph: 225.291.9094 ext 245 | Fax: 225.368.3675 | Mobile: 225-362-2770 >>> www.lmfj.com >>> >>> >>> >>> This communication is privileged and confidential. If you are not the >>> intended recipient, please notify the sender by reply e-mail and destroy all >>> copies of this communication . >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf Of Edmund Cramp >>> Sent: Friday, October 29, 2010 2:14 PM >>> To: '[email protected]' >>> Subject: [brlug-general] A cautionary tale >>> >>> >>> Yesterday I needed a 64-bit machine running Windows 7 - I looked around >>> on-line and found a cheap little Lenovo laptop at Office Depot for $399 - >>> OK, so I'll get it and swap it out with the sales demo machine once I'm done >>> testing the 64-bit installers that I'm writing and my daughter can have the >>> old laptop (a Toshiba running Vista) for Christmas. New machines all round >>> - everyone's happy. >>> >>> It looked like the local (Millerville) Office Depot had the Lenovo in >>> stock so, five minutes later I'm up there, credit card in hand. Turns out >>> they did have it, but it was the floor model - they jumped on the phone >>> (nice folks there, very helpful) and they found on at the Cortana Mall store >>> and sent me there. >>> >>> I get to the Cortana Mall Office Depot, introduce myself (I should point >>> out that I'm wearing a new pair of dark jeans and a t-shirt that says, "Go >>> Away - or I will replace you with a very small shell script") and after five >>> minutes the manager turns up with the laptop, boxed and ready to go. I hold >>> my hand out to take it. He doesn't offer me the box and the conversation >>> starts; >>> >>> OD: "What are you going to do with this machine?" >>> ME: (thinks, "none of your damn business") but sweetly, "I'm writing an >>> installer and I need to test it in a standard 64-bit environment" >>> >>> OD: "It this Business or Home use" >>> ME: "Business" >>> >>> OD: "You'll be needing a copy of Microsoft Office then" >>> ME: "No Thanks, I just want a standard machine without any other >>> software" >>> >>> OD: "What about editing documents, you'll need a copy of Word" >>> ME: (thinks, "When did EMACS go out of fashion?"), No thanks, I just need >>> a basic machine." >>> >>> OD: "What about Outlook for emailing?" >>> ME: "No thanks, I just need a basic machine - nothing else." >>> >>> OD: "This system has no Anti-virus software, you'll need Anti-virus >>> software" >>> ME: "No Thanks, I won't be connecting it anything - look, can we just >>> take it as read that you've tried to sell me all the software that you're >>> required to try and sell me, and that I've refused to buy anything?" >>> >>> OD: "We are required to tell you all of this when you buy a system - if >>> this is for business then you'll need a copy of QuickBooks" >>> ME: "No thanks, I just need a test machine without any additional >>> software" >>> >>> OD: "We offer a service to setup the computer and install all your >>> software" >>> ME: "No thanks, I don't need anything other than the operating system." >>> >>> OD: "We can set the computer up for you and remove all the bloat ware and >>> unwanted software" >>> ME: "No thanks, I can do that" >>> >>> OD: "If this is for Business then you'll need the extended warranty" >>> ME: "No thanks, I don't need an extended warranty" >>> >>> Buy this time we've crawfished over to the register and he hands the box >>> to the girl at the register who smiles at me and says, "Cool T-shirt" >>> >>> OD: Loudly, "Fetch me the LIMITED 14 DAY WARRANTY labels" and then to me, >>> "This machine only has a 14 day warranty" >>> ME: (Thinking WTF 14 days!), "Why such a crappy warranty period?" >>> >>> He sticks their standard limited 14-day return policy label on the box - >>> that's standard, they've done that for years, and says, "We don't make these >>> machines and at this price we limit the warranty to 14 days" >>> >>> I think to myself, "If I can't debug the script in two weeks than I need >>> another job." >>> >>> So I paid for it and left the store, never to return to the Cortana Mall >>> Office Depot store - EVER. >>> >>> And getting the laptop back to the office, inside there's a little thank >>> you note from Lenovo with a card saying that I have their standard 2 year >>> warranty. It boots, it runs like a charm ... unlike my 63-bit installer >>> script - but that's another story. >>> >>> Regards, >>> Edmund Cramp >>> -- >>> Motion Lab Systems, Inc. >>> 15045 Old Hammond Highway, Baton Rouge, LA 70816 USA >>> Tel: +1 (225) 272-7364 | Fax: +1 (225) 272-7336 >>> Web: http://www.motion-labs.com >>> >>> >>> >>> _______________________________________________ >>> General mailing list >>> [email protected] >>> http://mail.brlug.net/mailman/listinfo/general_brlug.net >>> >>> _______________________________________________ >>> General mailing list >>> [email protected] >>> http://mail.brlug.net/mailman/listinfo/general_brlug.net >>> >> >> >> _______________________________________________ >> General mailing list >> [email protected] >> http://mail.brlug.net/mailman/listinfo/general_brlug.net >> >> > > _______________________________________________ > General mailing list > [email protected] > http://mail.brlug.net/mailman/listinfo/general_brlug.net > > -- "The world's my oyster, a hotel room's my prison cell..."
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