Quick update for anyone who is following this. I replied to Fiona through the ticket system yesterday morning (10-6-08). Their proposal is I ship back my glasses and then they replace the lens at a cost of $98.00 to me. They are giving me half price on the replacement lens.
I proposed to them that I just order a new pair of glasses and they pass that discount on to me on that pair (they would have the lens I want that changes color). This seems to be a better deal for them and me. They don't have to do extra labor of lens removal and replacement on my glasses that are already paid for. I don't have to pay $350.00 for a $250.00 pair of glasses. I get to keep the pair that is tinted permanently as sunglasses I guess. Plus I won't have to wait for the double shipping. They also get to sell another frame which equals a bit more profit. They would also have a :-) customer. I would be happy with this, but Fiona did not respond over night. Maybe she was out sick. The time difference is challenging. I will keep you all posted. I am confident things will work out, she seems reasonable so far. On Oct 6, 11:41 am, onlineIDoc <[EMAIL PROTECTED]> wrote: > Good, it is (was) very misleading. > > BTW, if they offer you a good deal to keep the other lenses,polarized > lenses make great lenses for eliminating glare on water, snow etc. > > Mike Katz > > On Oct 6, 7:46 am, Todd <[EMAIL PROTECTED]> wrote: > > > Just a quick update. I received an email from Fiona today. They are > > offering to fix the glasses (put in the correct lens, the lens I > > thought I was ordering for half price). > > > I pointed out how the description on the website and the graphics lead > > a person to believe they are ordering the lenses that change color. > > They must be monitoring this thread because they had the website fixed > > this morning. I was smart enough to save a copy of the page that > > showed the changing color. Hopefully they will own up to the mistake > > and take responsibility for the error. > > > Todd > > > On Oct 4, 8:43 pm, Todd <[EMAIL PROTECTED]> wrote: > > > > Take a look at the order page and you will see the colors changing > > > from clear to dark to clear again. I think you can tell from my post > > > exactly where I clicked. If what you are saying is true, it is more > > > than a little misleading. Especially considering the info button that > > > highlights the changing from dark to light description. When you order > > > the sunglasses the tints do not change at all they are just solid. > > > > On Oct 4, 6:58 pm, onlineIDoc <[EMAIL PROTECTED]> wrote: > > > > > You bought polarized lenses which are for sunglasses, not transition. > > > > They are playing that transition word to describe progressives, its a > > > > little misleading. > > > > > Lens Type : Precision_polarize_grey > > > > > On Oct 4, 5:02 pm, "Mike S." <[EMAIL PROTECTED]> wrote: > > > > > > I re-read your post more carefully and it looks like I misunderstood. > > > > > I > > > > > don't wear bifocals, so I wasn't even aware that they made > > > > > progressive AND > > > > > transitional lens. Nevermind! > > > > > > On Sat, Oct 4, 2008 at 4:59 PM, Mike S. <[EMAIL PROTECTED]> wrote: > > > > > > I'm pretty sure you have "progressives" and "transitions" lenses > > > > > > mixed-up. > > > > > > Progressives are a type of bi-focal and they don't have anything to > > > > > > do with > > > > > > tints or changing colors. Transition lens change color and darken > > > > > > as light > > > > > > gets brighter. You ordered progressive lens in a grey tint and > > > > > > that sounds > > > > > > like what you got.... > > > > > > > On Sat, Oct 4, 2008 at 4:05 PM, Todd <[EMAIL PROTECTED]> wrote: > > > > > > >> This is a duplicate of a post in the general discussion area. > > > > > >> Delete > > > > > >> it if it is inappropriate to double post here. I meant to put it in > > > > > >> this area but am new to google groups. > > > > > > >> I made my first order through the glassyeyes link for the 10% > > > > > >> discount > > > > > >> a couple weeks back. I have ordered before but just through the > > > > > >> optical4less sight. I have always had a great experience. > > > > > > >> This order I have hit a slight hitch. I am going to find out how > > > > > >> good > > > > > >> the customer service is. I ordered a pair of titanium rimless > > > > > >> glasses. > > > > > >> On the site I choose the bifocal/progessive option and then I > > > > > >> enter > > > > > >> all the data and get to the section of where I choose the lens > > > > > >> type. I > > > > > >> wanted to try the "PRECISION (R) customized progressive lenses. > > > > > >> Recommended by Optometrists. The ultimate comfortable progressive > > > > > >> lenses! " lenses. So I chose the top choice in that category, I > > > > > >> noticed "Customized polarize multi-focal progressive lenses" just a > > > > > >> bit lower but in the same section and the colors are changing from > > > > > >> dark to clear (This is what I want, to change from dark to clear > > > > > >> depending on where I am. I clicked the "Info" button just to the > > > > > >> right > > > > > >> and highlighted in yellow in the description is this > > > > > >> "**Limited-time > > > > > >> Trail Offer > > > > > >> Since the Precision Customized progressive lenses series launched > > > > > >> in > > > > > >> Nov, 2006. It is a new technology optical product. > > > > > >> We are offering the LIMITED-TIME discounts to make the new > > > > > >> Customized > > > > > >> progressive lenses affordable to a larger number of customers. > > > > > >> Nowadays, customers have great interests in the transitional > > > > > >> progressive lenses, so we have selected the product of Customized > > > > > >> 1.56 > > > > > >> index Transitional progressive lenses and offer special discount > > > > > >> rate > > > > > >> as a TRAIL OFFER. > > > > > >> The promotion enables new wearers to experience the benefits of the > > > > > >> Customized 1.56 index Transitions progressive lenses at a huge > > > > > >> discount rate, $ 198 USD only !(not $298) > > > > > >> Don't lose this opportunity to try this new technology lenses! It's > > > > > >> offered for a limited- period only!" > > > > > > >> This is exactly what I want so I clicked the grey button that is > > > > > >> flashing from grey to clear. My order looks like this: > > > > > >> Frame : titanium T051 Black Use : Progressive > > > > > >> Lens Type : Precision_polarize_grey $238.00 USD (this is more than > > > > > >> the 198.00 advertised but I guess prices go up) > > > > > > >> Anyway when I got my glasses yesterday they are just grey all the > > > > > >> time. They will not change color. I hope they were not zapped by > > > > > >> an x- > > > > > >> ray machine in shipping or something. I think since I ordered a > > > > > >> pair > > > > > >> of sunglasses on the same order there may have just been an error. > > > > > > >> I have started a trouble ticket. > > > > > > >> I will post back how customer service is. > > > > > > >> Todd > > > > > > > -- > > > > > > "When fascism comes to America, it will be wrapped in a flag and > > > > > > carrying a > > > > > > cross." -- Sinclair Lewis > > > > > > -- > > > > > "When fascism comes to America, it will be wrapped in a flag and > > > > > carrying a > > > > > cross." -- Sinclair Lewis --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
