I haven't order a 6+ pair of glasses from them yet, but might in the future for my mom. I placed an order with them over a week ago for some sunglasses and I never received a confirmation email back from them like mentioned on their site even though I have the invoice/order number. I emailed them a day later to see if my order was processed and I have still not received a response from them yet. So far, not impress with their customer service or lack of !
On Jan 22, 6:13 pm, niaquinialli <[email protected]> wrote: > I placed my third order with Zenni on 12/30/08. The order was for 6 > pairs of glasses (5 regular, 1 sunglasses). In the mail today, I saw > their "signature" white plastic bubble envelope and was very excited > to check out my new glasses. They're all great, prescriptions are > right on, frames look good. The problem? There are only 5. > > My question is this: Have any of you ordered 6+ pairs of glasses from > Zenni before? Is it possible that this is the largest bubble envelope > they have and they split up the order between two envelopes? Or do > you think I'm just going to have to go through the frustration of > explaining their screw up to their exceptionally surly customer > service reps? > > I've emailed them to let them know of the problem. I, of course, > called first and was told by a recorded message that no > representatives were available and to leave a message and then again, > by another recorded message, that their mailbox was full. I'll try > calling again tomorrow around noon EST. > > Just wanted to see if anybody else has put it in a big order to Zenni > and had a similar problem. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
