The 6th pair showed up today all alone in a big bubble envelope. Go figure!
Overall, my experience with Zenni has been really good, if a little slow and frustrating due to lack of communication. In my experience, if you want to talk to someone (which is better than email, according to their site), it's best to call them right when they open (or shortly thereafter), which is 9 a.m. Pacific time. Currently, my biggest problem with Zenni is just that their stock can come and go so quickly. This isn't so bad except that I saw a pair of glasses my mom would have loved, didn't order them in time and *poof* they're gone. Not really an issue, just a bummer. :-\ On Jan 23, 2:17 am, EdT <[email protected]> wrote: > I haven't order a 6+ pair of glasses from them yet, but might in the > future for my mom. I placed an order with them over a week ago for > some sunglasses and I never received a confirmation email back from > them like mentioned on their site even though I have the invoice/order > number. I emailed them a day later to see if my order was processed > and I have still not received a response from them yet. So far, not > impress with their customer service or lack of ! > > On Jan 22, 6:13 pm, niaquinialli <[email protected]> wrote: > > > I placed my third order with Zenni on 12/30/08. The order was for 6 > > pairs of glasses (5 regular, 1 sunglasses). In the mail today, I saw > > their "signature" white plastic bubble envelope and was very excited > > to check out my new glasses. They're all great, prescriptions are > > right on, frames look good. The problem? There are only 5. > > > My question is this: Have any of you ordered 6+ pairs of glasses from > > Zenni before? Is it possible that this is the largest bubble envelope > > they have and they split up the order between two envelopes? Or do > > you think I'm just going to have to go through the frustration of > > explaining their screw up to their exceptionally surly customer > > service reps? > > > I've emailed them to let them know of the problem. I, of course, > > called first and was told by a recorded message that no > > representatives were available and to leave a message and then again, > > by another recorded message, that their mailbox was full. I'll try > > calling again tomorrow around noon EST. > > > Just wanted to see if anybody else has put it in a big order to Zenni > > and had a similar problem. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
