Zenni Optical.com SUCKS - BUYER BEWARE! Very Similar story...I ordered my glasses late December. Called after three weeks - initially I was given some nonsense about an FDA inspection.....two days later I was told that customs are blocking all shipments. When I asked as to when I can expect my glasses - response "its up to the US government" This week I tried again ---first two days it was impossible to get through on the phone and the web site was down. Yesterday I was told that the "inventory system was not working" so they can't tell me anything about my order..... When I asked to speak with a supervisor- he rudely informed me that I can get 50% back (on an order I never received)... I will be contacting both the BBB and Visa to hold my payment tomorrow. This company sucks - be warned!!!!
On Jan 29, 10:42 am, bgirl <[email protected]> wrote: > Consumer Beware: For anyone who considers ordering eyeglasses from > Zenni Optical.com > I ordered eyeglasses from Zenni twice in the past, once in August 2008 > and again in October 2008. I was initially pleased with both orders, > receiving them within one week of placing the order. Apparently, those > were the good ole days. I recently placed an order for two pair of > eyeglasses, single vision with anti-reflective coatings on both pair. > I order these glasses on January 3, 09, over three weeks ago, and I > still haven’t received my eyeglasses. > When I called Zenni, when they finally picked up the phone calls, I > received one excuse after another. First I was told that the order > was late due the Holidays, Second I was told that the order arrived in > their office; one pair on the 15th and the second pair on the 16th of > January, then I was given a FedEx tracking number to confirm the > shipment from China to California which indicated that both orders > actually arrived on January 20th. I just placed a call to Zenni > yesterday on the 28th of January and I was told that the order is > being detained by US Customs at their warehouse in California. My > order was placed on January 3rd ,09, today is the 29th of January, > I’ve been had. What can I do? Zenni has my money and I have no > eyeglasses to show for it. Whenever I call them, I receive v-mail or > some babbling idiot trying to put one over on me. Their website states > that I can only receive half the cost of the order placed minus > shipping and handling if I am unsatisfied, however , they never > mention the fact that you may never receive your order at all. Go > figure! --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
