Hi,
I hope you have now received your classes. This is the first time I've ordered from opticalchic, in the past I've used googles4u and had no problems (They were efficient and responsive - turnaround about 15 days) From the opticalchic site I noticed there was a more interesting range of frames so I decided splash out on some memory titaniums. I placed my order on the 26th April. After a month still no news. I sent an email to [email protected] (27th May 2009) absolutley no response then on 29th I tried making a request with there online helpdesk. Unfortunately zero response apart from the automated email response. For me six weeks is a bit to long especially without any news. From the forum I can see Opticalchic are Sloooooooooow The helpdesk is haphazard, but theyeventually seem to come good. Has anyone else ordered from opticalchic and never received their glasses? Any advice on how to proceed would be appreciated. On May 9, 9:46 pm, Rhindle <[email protected]> wrote: > I'm still waiting for mine. I placed my order on April 1, and they > were shipped on April 20 (same as Zeno). But now it's 19 days later > and I still don't have them. Plus, no tracking number, so their > current location is a mystery. They haven't been especially > responsive to email (7 days, no answer) or the ticket system (2 days, > no answer). I presume they'll arrive in the not too distant future. > (Will these need to be signed for? My post office switched back to > bankers' hours, so I can only sign for things on Saturday... sigh.) > > By the way, the distinctive style Zeno ordered is back in stock, as > well as the style I > ordered:http://www.opticalchic.com/product.php?productid=16380&cat=261&page=2 > > On May 2, 7:01 pm, Zeno <[email protected]> wrote: > > > > > OK: today my glasses arrived: ordered Feb 22, arrived May 2. This is > > a total of 69 days from the time I ordered them (and they collected > > payment) to the date the glasses arrived. They were shipped on April > > 20 from Hong Kong, and arrived 12 days later. I think they had a > > problem with my order. There is a customer ticket system for > > corresponding with them, and they are responsive if you use that. They > > were contrite about how long the order took, and they sent a 10% > > discount coupon for repeat orders. The prescription was fine. > > > The glasses are really interesting and distinctive glasses - here is a > > picturehttp://www.opticalchic.com/product.php?productid=16381&cat=0&page=2 > > but they don't appear to be offered any more. The glasses are labeled > > Eye-Tech Design Optique Germany. > > >Opticalchic'sstrong point is that they really do have some > > interesting frames that you will not find elsewhere. Check them out > > and look at the Blog section of the site for a view of the new > > glasses. But don't order from them if you need the glasses > > immediately. > > > On Mar 26, 5:37 pm, Zeno <[email protected]> wrote: > > > > Ordered glasses Feb 22, they still haven't arrived and it's March 26. > > > But this is not bad compared to your ordering Jan 9 and arrival March > > > 9.Opticalchic.com is not responding to email. > > > > On Mar 9, 10:03 pm, liz <[email protected]> wrote: > > > > > Got my glasses today. They are nice took forever. I wish I liked > > > > the frames a little more for how long I waited. Over all not sure how > > > > I feel about the company now. The shipping time alone was 2 weeks. I > > > > ordered from Zenni the same time that these shipped and they also came > > > > today and I am SUPER happy with them. > > > > > So just an update that I did get my glasses.- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
