Here is the contact information from a whois lookup. Perhaps it will
be of more use to you than the "official" channels?
-- Chuck Knight
Domain name: opticalchic.com
Registrant Contact:
Ad Board
Ben Fung ()
Fax:
PO Box 446
Shatin Central Office
Shatin, NA Na
HK
Administrative Contact:
Ad Board
Ben Fung ([email protected])
+852.67260350
Fax: +1.5555555555
PO Box 446
Shatin Central Office
Shatin, NA Na
HK
On Sun, Jun 7, 2009 at 7:25 AM, jazzon<[email protected]> wrote:
>
> Hi,
>
>
> I hope you have now received your classes. This is the first time I've
> ordered from opticalchic, in the past I've
> used googles4u and had no problems (They were efficient and responsive
> - turnaround about 15 days) From the opticalchic site I noticed
> there was a more interesting range of frames so I decided splash out
> on some memory titaniums. I placed my order on the 26th April. After a
> month still no news. I sent an email to [email protected] (27th May
> 2009) absolutley no response then on 29th I tried making a request
> with there online helpdesk. Unfortunately zero response apart from the
> automated email response.
>
> For me six weeks is a bit to long especially without any news. From
> the forum I can see Opticalchic are Sloooooooooow
> The helpdesk is haphazard, but theyeventually seem to come good.
>
> Has anyone else ordered from opticalchic and never received their
> glasses? Any advice on how to proceed would be appreciated.
>
> On May 9, 9:46 pm, Rhindle <[email protected]> wrote:
>> I'm still waiting for mine. I placed my order on April 1, and they
>> were shipped on April 20 (same as Zeno). But now it's 19 days later
>> and I still don't have them. Plus, no tracking number, so their
>> current location is a mystery. They haven't been especially
>> responsive to email (7 days, no answer) or the ticket system (2 days,
>> no answer). I presume they'll arrive in the not too distant future.
>> (Will these need to be signed for? My post office switched back to
>> bankers' hours, so I can only sign for things on Saturday... sigh.)
>>
>> By the way, the distinctive style Zeno ordered is back in stock, as
>> well as the style I
>> ordered:http://www.opticalchic.com/product.php?productid=16380&cat=261&page=2
>>
>> On May 2, 7:01 pm, Zeno <[email protected]> wrote:
>>
>>
>>
>> > OK: today my glasses arrived: ordered Feb 22, arrived May 2. This is
>> > a total of 69 days from the time I ordered them (and they collected
>> > payment) to the date the glasses arrived. They were shipped on April
>> > 20 from Hong Kong, and arrived 12 days later. I think they had a
>> > problem with my order. There is a customer ticket system for
>> > corresponding with them, and they are responsive if you use that. They
>> > were contrite about how long the order took, and they sent a 10%
>> > discount coupon for repeat orders. The prescription was fine.
>>
>> > The glasses are really interesting and distinctive glasses - here is a
>> > picturehttp://www.opticalchic.com/product.php?productid=16381&cat=0&page=2
>> > but they don't appear to be offered any more. The glasses are labeled
>> > Eye-Tech Design Optique Germany.
>>
>> >Opticalchic'sstrong point is that they really do have some
>> > interesting frames that you will not find elsewhere. Check them out
>> > and look at the Blog section of the site for a view of the new
>> > glasses. But don't order from them if you need the glasses
>> > immediately.
>>
>> > On Mar 26, 5:37 pm, Zeno <[email protected]> wrote:
>>
>> > > Ordered glasses Feb 22, they still haven't arrived and it's March 26.
>> > > But this is not bad compared to your ordering Jan 9 and arrival March
>> > > 9.Opticalchic.com is not responding to email.
>>
>> > > On Mar 9, 10:03 pm, liz <[email protected]> wrote:
>>
>> > > > Got my glasses today. They are nice took forever. I wish I liked
>> > > > the frames a little more for how long I waited. Over all not sure how
>> > > > I feel about the company now. The shipping time alone was 2 weeks. I
>> > > > ordered from Zenni the same time that these shipped and they also came
>> > > > today and I am SUPER happy with them.
>>
>> > > > So just an update that I did get my glasses.- Hide quoted text -
>>
>> - Show quoted text -
>
> >
>
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