Hi all, Two weeks ago I mailed a pair of glasses to 39dollarglasses.com for lens replacement. Yesterday I received an email stating that the order had shipped. A tracking number was provided and the USPS site indicates that it has indeed been picked up.
This morning, I received an email indicating that the glasses had "failed final inspection" and were being remade. I believe this piece of conflicting information is inaccurate, however, I am now concerned about the quality of my order. It seems possible that the glasses initially failed inspection, but then were reconsidered and shipped out anyway. Most concerning, however, is that I cannot reach the company to find out what happened. For three days now, every time I call the customer service line it keeps me on hold for 9 minutes – all the while repeatedly encouraging me to use the “chat” feature on the website – after which I receive a recording stating that no agents are available. Then I am disconnected. I have repeatedly tried the chat feature on the website as well, which shows initially that agents are available but states after several minutes of waiting that no one is available to respond. I’m posting here to see if anyone else is having this sort of trouble. It may very well be that someone accidentally sent out the “failed final inspection” email, which is fine, mistakes happen – but I am very discouraged by the fact that I cannot reach anyone to set my mind at ease. Thanks! ~Meg --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
