Hi Meg, I had similar problems getting through to someone at 39dollarglasses.com but I did eventually get through. I, too, got the 9 minute holding experience only to be told to call back another time because no operators were available. I tried the chat feature online and actually did get through, but in my case they told me to call or email because they needed payment info and the chat isn't a secure way to do that. Also one of the times I called I at first got the normal recording only to be cut off and disconnected a few seconds into it. Keep trying and good luck, there really are people there, I did get someone eventually and he was very nice.
On Jun 11, 9:10 am, Meg <[email protected]> wrote: > Hi all, > > Two weeks ago I mailed a pair of glasses to 39dollarglasses.com for > lens replacement. Yesterday I received an email stating that the > order had shipped. A tracking number was provided and the USPS site > indicates that it has indeed been picked up. > > This morning, I received an email indicating that the glasses had > "failed final inspection" and were being remade. I believe this piece > of conflicting information is inaccurate, however, I am now concerned > about the quality of my order. It seems possible that the glasses > initially failed inspection, but then were reconsidered and shipped > out anyway. > > Most concerning, however, is that I cannot reach the company to find > out what happened. For three days now, every time I call the customer > service line it keeps me on hold for 9 minutes – all the while > repeatedly encouraging me to use the “chat” feature on the website – > after which I receive a recording stating that no agents are > available. Then I am disconnected. I have repeatedly tried the chat > feature on the website as well, which shows initially that agents are > available but states after several minutes of waiting that no one is > available to respond. > > I’m posting here to see if anyone else is having this sort of > trouble. It may very well be that someone accidentally sent out the > “failed final inspection” email, which is fine, mistakes happen – but > I am very discouraged by the fact that I cannot reach anyone to set my > mind at ease. > > Thanks! > > ~Meg --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
