Someone should tell this poor person about Coastal Contacts. They sell D&G for a lot less and include all the coatings.
On Jul 21, 1:43 pm, msrozz <[email protected]> wrote: > After having a bad experience at Eyemasters in the same mall your > store is in, I went to Lenscrafters to find new glasses. The person > that helped me that day was Peggy. She seemed very knowlegeable and > friendly and willing to help me. I told her what I was looking for, > the price I had paid without my insurance at Eyemasters ($279.99) for > designer Armani frames and Essilor lens with progressives and > transitions, uv, scratch resistance-everything! I have Eyemed > insurance. She called your lab to see > if you have the verilux physio 360 lens and she said that they did. > She put it my insurance info in the computer, she put in a generic > frame with a cost of $200.00 and supposidly everything I wanted > including scotchguard. She gave me a total of $277.00 for everything. > She even showed that to me on the computer. I advised her that I had > to get my refund back from Eyemasters (since they did not line to bi- > focal properly the glasses were a mess). I kept in touch with her over > the next few days to let her know > how that process was going. When I got my refund back, I called her > and advised that I would like to come in and pick out a frame and > purchase the glasses. I double checked again to make sure the price > was as quoted as I had done every time I spoke with her. She stated > each time that it was. I told her I could come in on Friday (July 10) > She stated that she was off that day and that I could speak with her > co-worker Sandy that day. My sister and I went up there Friday and I > chose a pair of frames that were > $220.00 D & G dd5028 in bronze. I wasn't sure about the color on the > temples so I was advised to drive to the Cedar Hill store or the > Southlake store to view them in another color or see other frames > available. I then drove all the way to Cedar Hill. I live in > Mansfield, so this was not close to my home. I arrived at the Cedar > Hill location and they were very busy so I had to wait quite a while. > They were out of that frame and had ordered a pair in black for > another person but it was already sealed and > ready to be shipped to another customer. I then left, but was advised > that I could go to the North Park Mall location in Dallas to see them > and other glasses. That was much, much farther to drive and I didn't > go. I went back to the Parks Mall location in Arlington on Monday. > Sandy was there since Peggy was off work that day too. I decided I > would go ahead and get the bronze ones. She looked in the computer for > my information, typed in my RX and proceeded to fill my order, did > measurements, etc. When she was > done, the price was almost $500! I didn't understand why. I explained > that this was not what was quoted to me. She had the manager Charles > to look at the order and he advised that I wait until Peggy comes back > to work on Tuesday and let her do the order since she would know what > she had done. I waited to receive a call on Tuesday, but instead I had > to call her. They were busy in the store she stated, and she would > call me back in about 30 minutes. 2.5 hours later, she called me. She > stated she was still > working on it and would call me back. She did call me back and said > she realized that she had forgotten to add something to the order and > that's why there is a big difference int he price. So, I have wasted > almost a week with this! I've wasted time and money driving here and > there for her to have misquoted me on the price! Shouldn't the price > be honored since your employee quoted it to me directly and showed > that price on your computers!!! I was assured when I spoke with your > employees that you were much > better than Eyemasters and that you stand behind your products and > customer service is your main objective. I'm not seeing it. Sounds too > much like a bait and switch to me. I will be posting this letter and > my experience with your company around the internet. > I would like for them to honor the price they quoted me for what I > requested. Or, they can do it for a even more discounted price or free > since this has been such a big inconvenience. I've found numerous > complaints all over the internet regarding Lenscrafters/Luxottica > business practices and how customers are being treated. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
