I am starting to get the impression this "oops" technique, after hooking the customer, is starting to be common practice in brick and mortar glasses stores. How they expect this to get them returning customers, I have no idea, but they sure know how to work it for short time obscene profit.
I am working through a similar situation, and hopefully the LAST time I will be buying storefront glassses. I got my eyes checked at a local small shop that had excellent online reviews. I have VSP "insurance", which I now know for the future is just to pay for eye CHECKS, so I decided to get their associated glasses shop to give me a quote. I specifically asked, "can you find out what benefits I have available and how much my portion will be." , "no problem" they replied, and showed me the computer printout, much as they did to you. (starting to feel like buying a car?) It was a bit high, but I could actually try on the glasses, and get all that personal care and fitting, and warranty coverage, and I was supporting a local business, so $180 for a stylish but "low end" frame and progressives and AR coating was hanging on the edge of buying there for the convienence(after insurance cost). So I signed up for it, put money down, went home.... and within an hour got a phone call.... "ooops, part of your insurance wasn't available, its going to cost $150 more.". Note they are blaming it on my insurance so THEY don't have to absorb the "mistake". And there I am standing on the spot, hanging on the phone with them wanting an immediate decision, already made it through the hassle/ debate of picking out a frame, and had moved on to worrying about other stuff in my life. I reluctantly caved. I will be giving them an earful when I pick up the glasses. Those are my "main" glasses and so far my luck with ordering glasses online has had a few issues, so my confidence was low. I have already ordered my other types of glasses online, and hopefully I will be up the learning curve on ordering glasses online by the time I need my next "main" pair that I will NEVER order through a storefront again. The bait and switch approach got them some extra money in the short term, but they shouldn't be whining when customers more fully embrace buying online! On Jul 21, 10:43 am, msrozz <[email protected]> wrote: ....Shouldn't the price > be honored since your employee quoted it to me directly and showed > that price on your computers!!! I was assured when I spoke with your > employees that you were much > better than Eyemasters and that you stand behind your products and > customer service is your main objective. I'm not seeing it. Sounds too > much like a bait and switch to me.. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
