REALLY?! That surprises me.
Historically, Zenni has been known for 2 things. Really cheap prices,
and exceptional optical quality...especially the optical quality.
It's somewhat rare for someone to not like the lenses in their Zenni
glasses, and *countless* posts on this list confirm this. Heck, my
own Zenni glasses match my prescription *precisely,* and none of the
local places seem able to do that.
I would have suggested that this is an anomaly, but it's happened with
your original order AND a remake...this does not imply a single
anomaly, but a problem in their production process, which seems
unlikely.
What is your prescription? Is it unusual in some way? And, what
level of deviation was recorded, from your original prescription?
I'd love to figure out what's going on.
-- Chuck Knight
On Sat, Jul 25, 2009 at 10:04 AM, Chirpy<[email protected]> wrote:
>
> Yes, I agree that could happen to someone. But in my case, if you read
> my whole post, the first two pairs of glasses they created for me did
> not match the written prescription at all. It was Zenni's error
> completely.
>
> There is something wrong with their production of this third attempt
> to create glasses that match my prescription as well. It isn't the
> prescription itself that is wrong in my case. When I wear these new
> glasses I'm having trouble.
>
> *** A quick test at an optician said they don't match the written
> prescription AGAIN. ***
>
> I think Zenni should eat return shipping costs when they make these
> sorts of errors.
>
> Will have to wait and see if they get the 4th attempt correct or not.
> They really are not following through well at all. My corrections are
> extremely minor compared to other people's RX's.
>
> I do NOT recommend buying from Zenni.
>
> On Jul 24, 11:22 am, Chuck Knight <[email protected]> wrote:
>> This is a very good point...
>>
>> It is possible (and we have seen it on this list) that the
>> prescription is wrong, off, or just not suitable.
>>
>> If this is the case, then buying your glasses at Zenni had nothing to
>> do with your dissatisfaction. The dispensary can only promise to
>> deliver glasses that match the prescription. Once they fulfill that
>> requirement, their job is done.
>>
>> -- Chuck Knight
>>
>> On Wed, Jul 22, 2009 at 12:31 PM, Chalo<[email protected]> wrote:
>>
>> > Chirpy wrote:
>>
>> >> Update: One of my replacement pairs arrived. I am not sure yet if the
>> >> prescript is right, will have to keep testing them. While I can see
>> >> better with these than with no glasses at all, there is something that
>> >> just doesn't seem quite right. I don't know if I'm experiencing slight
>> >> dizziness and minor eye pain due to an oncoming migraine or if these
>> >> glasses are just wrong. Also, I'm concerned that when I look only
>> >> through the left lens, which is to correct a minor astigmatism (sp?),
>> >> I do not have fully corrected sight. Will let you know how this turns
>> >> out.
>>
>> > Your optometrist or ophthalmologist can tell you whether your glasses
>> > correspond to your prescription. That does not mean you'll
>> > necessarily like your quality of vision with them.
>>
>> > My experience from having bought many, many pairs of strong eyeglasses
>> > for more than 30 years is that seemingly insignificant changes (like a
>> > different index lens material or a different base curve) can make a
>> > large difference in the subjective experience of wearing the
>> > glasses.
>>
>> > What can be measured is how much detail you can resolve with your
>> > lenses, not how comfortable or natural the glasses feel to you. It's
>> > up to the optical provider to come up with lens performance that can
>> > be measured. It's up to you to find something you are comfortable
>> > with.
>>
>> > I am willing to compromise in some areas to get benefits in others.
>> > For instance, I find I get "best" visual quality with 1.5ish index
>> > crown glass lenses that have a nearly flat base curve. But if I use
>> > such lenses with my strong prescription, I get shockingly heavy
>> > glasses that are so unsightly I can't stand to see myself wearing
>> > them, and a narrow field of vision to boot. So I compromise and use
>> > 1.67 or higher index plastic lenses in frames with some wraparound
>> > that require a higher base curve. This gives me slightly lower visual
>> > acuity and more damage-prone lens surfaces, but better peripheral
>> > vision and lighter, more attractive glasses.
>>
>> > I have moderate astigmatism in one eye (-2.75 diopters) and strong
>> > astigmatism in the other (-4.25). In my observation, it is not
>> > possible to completely correct for astigmatism. You do the best you
>> > can and take the most effective correction you can get.
>>
>> > My last two pairs of glasses were from Zenni Optical, and I'm quite
>> > happy with them. The frames are better than the average of what I
>> > have bought for stunning amounts of money in the past, and the
>> > prescriptions seem accurate. I had to do minor fit adjustments on my
>> > new glasses, just like my optician would have (and like I have learned
>> > to do for myself over the years).
>>
>> > I got frame #3161 for my daily wear glasses and #2227 for my
>> > sunglasses. Neither of them have any deficiencies I can identify, and
>> > I am pretty picky about this stuff. In either case, I would have had
>> > to pay six to ten times as much to get the same glasses locally.
>>
>> > I will be doing business with Zenni again, with a due amount of
>> > caution and reasonable expectations of course.
>>
>> > Chalo
>
> >
>
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