Hi, I am investigating this matter and appologize for the inconvinience you have faced.
The refund was processed as below: Order History: 20 Aug 2009 - Received 24 Aug 2009 - Order Shipped 08 Oct 2009 - Customer Refund ($94.98 USD) I have asked Sam Davis from support to contact you directly for further discussion. Steve On Oct 16, 4:51 am, Berk Bayraktar <[email protected]> wrote: > Hi Steve, > > I'm glad to see you guys are somewhat active in the boards. The part > where you mention "some of the complaints from our valued customers > regarding delays in refunds etc.", I'm guessing the part up to etc. is > specifically referring to me. Yes, I posted a message about you guys, > not to mention with my real name as you can undoubtedly see. It is > very nice to read that you value your customers. But the fact that you > have increased the support department timings a few hours doesn't > really mean anything, in fact, it is more like your company is > avoiding the issue at hand here. > > First off, when I placed an order with Goggles4u, the website claims a > transit time of 10 - 12 days, and in this case I find it to be > misleading, as it did not turn out to be true, at least for US > shipments. After a month of waiting for a month and numerous online > chat sessions on the website, I was told the shipment was lost in > transit. To give you guys credit, I ordered a pair of glasses for my > aunt before, and they arrived in a timely manner ( in 2 weeks ). > > Also, in your website, you claim in the Refund Policy page that: > > "I never received my eyeglasses or it arrived damaged: > If the product is lost in transit or damage you may claim > your 100% refund or ask for immediate replacement. We > may ask you to send a digital picture of the merchandize > received for record. " > > As you can see with the claim you make above, I am eligible for a > %100 refund, which I asked for. And I was told I would get my refund > in 4 - 5 days. This conversation happened on the 23rd of September, > for which I have the transcript in my e-mail for what it's worth. > Right now, it is the 15th of October and I am yet to receive my > refund. > > What I'm trying to tell you Steve, is that this company makes these > promises, yet they are unable to keep these promises. So in this case, > how does the extended customer support department timings help me out? > > Berk Bayraktar > > On Oct 14, 3:23 pm, G4u_Support <[email protected]> wrote: > > > > > Hi, > > This is Steve from Goggles4u. I am not a very frequent writer on > > GlassyEyes but did notice some of the complaints from our valued > > customers regarding delays in refunds etc. I personally believe that > > Goggles4u was able to secure its market share by providing best > > possible customer service. As there is always room for improvement, we > > have recently extended our customer support department timings to 13 > > hours. > > > Customer services : Open from 8:00 am to 9:00 pm EST (Monday to > > Saturday) > > email: [email protected] > > Toll Free: 1-877-334-6168 1-877-334-6168 > > UK Toll Free : 0808-238-1397 > > > Steve Martin > > Goggles4u.com- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
