I'm also having a bit of an issue, and extending their customer support timings hasn't been of any additional benefit (except that it just sounds good maybe?) in my case as I have found them very easy to contact, and very prompt to reply, via email. But when all I want is to know WHERE to send an item I wish to return for the partial refund per their return policy, all the polite conversation in the world isn't going to lessen my frustration when all I want is their address, and any other info they may require to be included in the return shipment. They keep ignoring my very simple question and instead try to convince me to keep the glasses I want to return by sweetening the pot with offers of 50% off another frame order, or a coupon code in the refund amount so I can simply place a new order, etc. At this point I just want my partial refund for returning the glasses as their policy clearly allows. Geesh
On Oct 16, 10:45 am, G4u_Support <[email protected]> wrote: > Hi, > I am investigating this matter and appologize for the inconvinience > you have faced. > > The refund was processed as below: > > Order History: 20 Aug 2009 - Received > 24 Aug 2009 - Order Shipped > 08 Oct 2009 - Customer Refund ($94.98 USD) > > I have asked Sam Davis from support to contact you directly for > further discussion. > > Steve > > On Oct 16, 4:51 am, Berk Bayraktar <[email protected]> wrote: > > > > > Hi Steve, > > > I'm glad to see you guys are somewhat active in the boards. The part > > where you mention "some of the complaints from our valued customers > > regarding delays in refunds etc.", I'm guessing the part up to etc. is > > specifically referring to me. Yes, I posted a message about you guys, > > not to mention with my real name as you can undoubtedly see. It is > > very nice to read that you value your customers. But the fact that you > > have increased the support department timings a few hours doesn't > > really mean anything, in fact, it is more like your company is > > avoiding the issue at hand here. > > > First off, when I placed an order with Goggles4u, the website claims a > > transit time of 10 - 12 days, and in this case I find it to be > > misleading, as it did not turn out to be true, at least for US > > shipments. After a month of waiting for a month and numerous online > > chat sessions on the website, I was told the shipment was lost in > > transit. To give you guys credit, I ordered a pair of glasses for my > > aunt before, and they arrived in a timely manner ( in 2 weeks ). > > > Also, in your website, you claim in the Refund Policy page that: > > > "I never received my eyeglasses or it arrived damaged: > > If the product is lost in transit or damage you may claim > > your 100% refund or ask for immediate replacement. We > > may ask you to send a digital picture of the merchandize > > received for record. " > > > As you can see with the claim you make above, I am eligible for a > > %100 refund, which I asked for. And I was told I would get my refund > > in 4 - 5 days. This conversation happened on the 23rd of September, > > for which I have the transcript in my e-mail for what it's worth. > > Right now, it is the 15th of October and I am yet to receive my > > refund. > > > What I'm trying to tell you Steve, is that this company makes these > > promises, yet they are unable to keep these promises. So in this case, > > how does the extended customer support department timings help me out? > > > Berk Bayraktar > > > On Oct 14, 3:23 pm, G4u_Support <[email protected]> wrote: > > > > Hi, > > > This is Steve from Goggles4u. I am not a very frequent writer on > > > GlassyEyes but did notice some of the complaints from our valued > > > customers regarding delays in refunds etc. I personally believe that > > > Goggles4u was able to secure its market share by providing best > > > possible customer service. As there is always room for improvement, we > > > have recently extended our customer support department timings to 13 > > > hours. > > > > Customer services : Open from 8:00 am to 9:00 pm EST (Monday to > > > Saturday) > > > email: [email protected] > > > Toll Free: 1-877-334-6168 1-877-334-6168 > > > UK Toll Free : 0808-238-1397 > > > > Steve Martin > > > Goggles4u.com- Hide quoted text - > > > - Show quoted text -- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
