Let me keep this thread at the top, since I am waiting for G4U to get back to me on defective glasses for 2 orders !
Has anyone had double vision problems with their glasses from G4U ? it seems that almost every different Rx I place with them there is always a pair or two that does that ! On Oct 17, 1:07 am, sonshine <[email protected]> wrote: > I'm also having a bit of an issue, and extending their customer > support timings hasn't been of any additional benefit (except that it > just sounds good maybe?) in my case as I have found them very easy to > contact, and very prompt to reply, via email. But when all I want is > to know WHERE to send an item I wish to return for the partial refund > per their return policy, all the polite conversation in the world > isn't going to lessen my frustration when all I want is their address, > and any other info they may require to be included in the return > shipment. They keep ignoring my very simple question and instead try > to convince me to keep the glasses I want to return by sweetening the > pot with offers of 50% off another frame order, or a coupon code in > the refund amount so I can simply place a new order, etc. At this > point I just want my partial refund for returning the glasses as their > policy clearly allows. Geesh > > On Oct 16, 10:45 am, G4u_Support <[email protected]> wrote: > > > Hi, > > I am investigating this matter and appologize for the inconvinience > > you have faced. > > > The refund was processed as below: > > > Order History: 20 Aug 2009 - Received > > 24 Aug 2009 - Order Shipped > > 08 Oct 2009 - Customer Refund ($94.98 USD) > > > I have asked Sam Davis from support to contact you directly for > > further discussion. > > > Steve > > > On Oct 16, 4:51 am, Berk Bayraktar <[email protected]> wrote: > > > > Hi Steve, > > > > I'm glad to see you guys are somewhat active in the boards. The part > > > where you mention "some of the complaints from our valued customers > > > regarding delays in refunds etc.", I'm guessing the part up to etc. is > > > specifically referring to me. Yes, I posted a message about you guys, > > > not to mention with my real name as you can undoubtedly see. It is > > > very nice to read that you value your customers. But the fact that you > > > have increased the support department timings a few hours doesn't > > > really mean anything, in fact, it is more like your company is > > > avoiding the issue at hand here. > > > > First off, when I placed an order with Goggles4u, the website claims a > > > transit time of 10 - 12 days, and in this case I find it to be > > > misleading, as it did not turn out to be true, at least for US > > > shipments. After a month of waiting for a month and numerous online > > > chat sessions on the website, I was told the shipment was lost in > > > transit. To give you guys credit, I ordered a pair of glasses for my > > > aunt before, and they arrived in a timely manner ( in 2 weeks ). > > > > Also, in your website, you claim in the Refund Policy page that: > > > > "I never received my eyeglasses or it arrived damaged: > > > If the product is lost in transit or damage you may claim > > > your 100% refund or ask for immediate replacement. We > > > may ask you to send a digital picture of the merchandize > > > received for record. " > > > > As you can see with the claim you make above, I am eligible for a > > > %100 refund, which I asked for. And I was told I would get my refund > > > in 4 - 5 days. This conversation happened on the 23rd of September, > > > for which I have the transcript in my e-mail for what it's worth. > > > Right now, it is the 15th of October and I am yet to receive my > > > refund. > > > > What I'm trying to tell you Steve, is that this company makes these > > > promises, yet they are unable to keep these promises. So in this case, > > > how does the extended customer support department timings help me out? > > > > Berk Bayraktar > > > > On Oct 14, 3:23 pm, G4u_Support <[email protected]> wrote: > > > > > Hi, > > > > This is Steve from Goggles4u. I am not a very frequent writer on > > > > GlassyEyes but did notice some of the complaints from our valued > > > > customers regarding delays in refunds etc. I personally believe that > > > > Goggles4u was able to secure its market share by providing best > > > > possible customer service. As there is always room for improvement, we > > > > have recently extended our customer support department timings to 13 > > > > hours. > > > > > Customer services : Open from 8:00 am to 9:00 pm EST (Monday to > > > > Saturday) > > > > email: [email protected] > > > > Toll Free: 1-877-334-6168 1-877-334-6168 > > > > UK Toll Free : 0808-238-1397 > > > > > Steve Martin > > > > Goggles4u.com- Hide quoted text - > > > > - Show quoted text -- Hide quoted text - > > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
