Hello folks, I can say that my first online shopping experience for glasses was great. Bought one pair from Zenni, and three from Goggles4u with no problem (One with photocromic lenses). Prescriptions were accurate and the glasses looked great. So much so that I thanked Ira for giving the 411 on buying glasses online.
But..................... Goggles4u rewarded me by giving me a discount on my next pair; this is when the nightmare begins: 1) Ordered the glasses, waited two weeks and didn't hear back from them or had my glasses. Finally got an email from them saying that they wanted to charge me more for my prescription. Told them this was unacceptable after the fact and they told me they made a mistake and would correct it by mailing me my glasses. Glasses arrived, photocromic as ordered but the anti-reflective coating was not applied. Terrible reflection when near light... 2) Contacted Goggles4u, they apologized for the mistake and said they would correct the problem by letting me keep the first non-reflective pair, and they would send me a new pair of my choice. Ordered, didn't hear back from them for a few weeks. Get a strange email, insisting that they couldn't do this new pair photocromic due to my prescription. I told them I had ordered one pair in the past with no problem, what had changed? They said they were no longer offering my prescription with photocromic lenses. They said that they would charge me more to upgrade me to high index lenses. After arguing with them back and forth, they upgraded me free of charge to the high index but this meant that I was getting a pair of glasses without the photocromic lenses I wanted. 3) Glasses arrived three-four weeks lates. Nice glasses, but guess what, wrong prescription! I had two different places check the prescription and sure enough, they had the prescription not centered but at the bottom of the lens!!! Wow! 4)Contact Goggles4u, spoke to Sam and Damien and they said they would correct the problem ASAP. I told them the eye doctors mentioned that the prescription was at the bottom of the lenses and not centered as they should be. Damien said that they would correct this issue and offered me a free pair of my choice of high index lenses to replace their mistake. He told me to specify what they did wrong in the comments section of my order which I did. 5)Four weeks later, I finally got the pair of glasses that was suppose to fix all these issues. Guess what, wrong prescription again! Knew it the minute I put them on. Had the folks over at Lenscrafters and another retailer look at the prescription. Both said the same thing, the prescription was way, way off. In the left lens the prescription was centered correctly, in the right the prescription was all the way at the top, thus causing prism. Both said that OSHA standards only let you be off by maybe 1 measurement if that, but these lenses were way off center! I couldn't believe it. The doctors said whoever cut the lenses didn't know what they were doing. 6)Three wrong glasses later, and I still don't have what I paid for... Will never buy from goggles4u.com. Terrible service and they can't even get my prescription correct. I referred many folks to this company on my first couple of pairs experience but after this, I don't feel safe referring others to this company... Thanks, A Sad customer -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
