Good to know...I'm glad I didn't order the pair of rimless from them I was considering. I was wary anyway due to a previous encounter that left me with bad vibes, but I was willing to give them another try. Now, not so much.
On Dec 1, 3:55 pm, Mister P-Body <[email protected]> wrote: > Hello folks, > > I can say that my first online shopping experience for glasses was > great. Bought one pair from Zenni, and three from Goggles4u with no > problem (One with photocromic lenses). Prescriptions were accurate and > the glasses looked great. So much so that I thanked Ira for giving the > 411 on buying glasses online. > > But..................... > > Goggles4u rewarded me by giving me a discount on my next pair; this is > when the nightmare begins: > > 1) Ordered the glasses, waited two weeks and didn't hear back from > them or had my glasses. Finally got an email from them saying that > they wanted to charge me more for my prescription. Told them this was > unacceptable after the fact and they told me they made a mistake and > would correct it by mailing me my glasses. Glasses arrived, > photocromic as ordered but the anti-reflective coating was not > applied. Terrible reflection when near light... > > 2) Contacted Goggles4u, they apologized for the mistake and said they > would correct the problem by letting me keep the first non-reflective > pair, and they would send me a new pair of my choice. Ordered, didn't > hear back from them for a few weeks. Get a strange email, insisting > that they couldn't do this new pair photocromic due to my > prescription. I told them I had ordered one pair in the past with no > problem, what had changed? They said they were no longer offering my > prescription with photocromic lenses. They said that they would charge > me more to upgrade me to high index lenses. After arguing with them > back and forth, they upgraded me free of charge to the high index but > this meant that I was getting a pair of glasses without the > photocromic lenses I wanted. > > 3) Glasses arrived three-four weeks lates. Nice glasses, but guess > what, wrong prescription! I had two different places check the > prescription and sure enough, they had the prescription not centered > but at the bottom of the lens!!! Wow! > > 4)Contact Goggles4u, spoke to Sam and Damien and they said they would > correct the problem ASAP. I told them the eye doctors mentioned that > the prescription was at the bottom of the lenses and not centered as > they should be. Damien said that they would correct this issue and > offered me a free pair of my choice of high index lenses to replace > their mistake. He told me to specify what they did wrong in the > comments section of my order which I did. > > 5)Four weeks later, I finally got the pair of glasses that was suppose > to fix all these issues. Guess what, wrong prescription again! Knew it > the minute I put them on. Had the folks over at Lenscrafters and > another retailer look at the prescription. Both said the same thing, > the prescription was way, way off. In the left lens the prescription > was centered correctly, in the right the prescription was all the way > at the top, thus causing prism. Both said that OSHA standards only let > you be off by maybe 1 measurement if that, but these lenses were way > off center! I couldn't believe it. The doctors said whoever cut the > lenses didn't know what they were doing. > > 6)Three wrong glasses later, and I still don't have what I paid for... > Will never buy from goggles4u.com. Terrible service and they can't > even get my prescription correct. I referred many folks to this > company on my first couple of pairs experience but after this, I don't > feel safe referring others to this company... > > Thanks, > A Sad customer -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
