On Dec 28, 1:21 pm, Winnie <[email protected]> wrote: > I recently ordered my first pair of glasses online (thanks to > GlassyEyes for the coupon). The lenses were fine, but the frame itself > was very off-center; one temple piece was much higher than another so > that the glasses hang at an angle across my eyes. > > Customer support said that since the lenses were fine, they'd just > send me a new frame. I will have to replace the lenses myself or find > a local retailer to do it. > > Would you be happy with this solution?
Absolutely not! They are expecting you to pay more money to fix their defective product, unacceptable. They need to pay shipping to have the glasses sent back to them where they will replace the lenses in new frames at no cost to you, then ship them back to you. -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
