I've found that a $5 gift card to the nearest (to the B&M store)
coffee joint works very well in boosting helpfulness; it shows that
you respect that their time has value.

On Dec 29, 12:58 pm, Chuck Knight <[email protected]> wrote:

> "I bought these somewhere else.  Since they're out of town, they just
> shipped me the replacement frames, and asked that I have someone local
> do the repair."
>
> Most local places feel threatened by the online option, and will not
> respond positively to request number one.  Conversely, they'd all
> understand request number two, and likely be sympathetic.
>

-- 
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