HI all, I just wanted to let everyone know that I have had nothing but back luck and nightmares with with online glasses places lately. Believe me, I've been totally on-board with the whole idea that brick-and- mortar places are way overcharging. This site has been an inspiration.
The patient: My son, Collin, 10 years old. His sphere in the left eye is +7.5 and the right is +6.0. 39dollarglasses part 1, about 5 years ago Great experience, lenses nice and thin (about 4mm) 39dollarglasses part 2, about 1 year ago I was specific to order the same exact thing, and the lenses came in at about 6mm - real Coke Bottle types. Try as I might to argue with them about how they never had to be this thick before, they kept insisting it was because of his prescription. Round after round of emails, phone calls, comparison pictures taken, diagrams drawn later, they finally decided to re-do his glasses. This resulted in the same exact problem - coke bottle lenses. Acknowledging defeat, I finally opted for the 50% return policy. It was here that I educated myself on lens material types. I even found a cool site that will calculate the lens thickness based on several parameters ( http://www.opticampus.com/tools/thickness.php ) Goggles4U, about 2 weeks ago I finally took the plunge yet again, after finally finding an online glasses place that has kid-size glasses, AND where you can specify the lens material (I ordered the 1.67 - should have easily resulted in less than 5mm thickness). This time I thought I had really licked the problem! I educated myself! What could go wrong? Well, we got the glasses, and the right eye was 4mm thick (perfect), but the left eye was 6mm thick (coke bottle). I was aghast that it was acceptable that someone thought it was ok to ship glasses with such a huge difference (believe me, 2mm doesn't sound like much of a difference - but you can really tell) in lens size for each eye. I have now gone several rounds with Goggles, and once again I'm getting the old "well the left eye is stronger so the lens will be thinker" song-and-dance. I got so fed up with email, that I called their phone customer service. The first guy's Indian accent was so strong I barely understood him (he swore it was a US-based call center), and when I asked to speak to his supervisor, *his* Indian accent was better, but I got that horrible transcontinental echo thing where you hear your own voice. I finally just hung up in abject disgust. At this point, I'll probably just have to take yet another 50% hit on these glasses as well. I'll say this for Lens Crafters (gasp! he said the name that shall not be spoken!) at least when I buy glasses from them, I can yell at them in person when they screw it up. That's worth at least $100 in my book : ) Paul -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
