I had a problem with 39DollarGlasses recently. I ordered progressive lenses with reflective coating which I never received. I was told they failed inspection three times. Since I paid by check (which was inexplicably never cashed), I cancelled the order. They did send me a refund check (after I stopped payment on the original check) which I returned to them.
On Jul 27, 10:08 pm, RedStickHam <[email protected]> wrote: > I recently attempted to order glasses from EyeBuyDirect and > 39DollarGlasses and the experiences weren't good. Here's what > happened. > > I ordered the Vincent frame from EyeBuyDirect and I got them in a > reasonable amount of time but when I tried them on, they didn't fit > right, especially in the temple arms. The description on the site > said they measurements were 50-20-144, with the latter measurement > being important to me because I need temples longer than the 140 most > frames have. When I got the frame, the temples were too short and > when I looked at the measurements inside the frame, they were > 50-18-140. I sent them a clear picture of the inside of the temple > arm which showed the name of the frame and measurements. I've sent > them back and now I'm waiting on my refund, which hasn't been credited > yet. I don't like the fact I have to pay for shipping because if I > had known that frame had 140 temples, I'd have never ordered it. > > My next fiasco was with 39DollarGlasses.com. I ordered the Edmonton > frame because it had the longer temples and when it came, the frame > literally fell apart. A screw popped out of where the temple attaches > to the front of the frame and the lens came out. One thing I noticed > was the screw on that side of the frame was put in from the bottom and > the other side, the screw was put in from the top. Makes me wonder if > the frame was assembled properly. I also think the lens might be too > big for the frame and it was forced together. Very poor workmanship. > In addition, I tried to use the $15 discount offered on GlassyEyes and > even though it showed up in the check out when I ordered, the invoice > Emailed to me didn't show that discount and my credit card was billed > for that amount. This company did make good glasses at one time and I > think they've gone down hill. Now I'm going to find out how good > their exchange practices are. > > I've had good luck in the past with online glasses from these > companies, not sure what has gone wrong. If I continue to buy online, > might have to stick with CoastalContacts or GlassesUSA, but wonder if > maybe all online glasses companies are going this way. > > RedStickHam -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
