May be you are using gmail in html mode? Gmail has a bug now and chats are 
no longer saved in html or mobile interface. thats why I quit gmail

El lunes, 4 de noviembre de 2013 13:42:45 UTC-3, Scott Pulcini escribió:
>
> Same problem here.  I have everything enabled but I cannot see any chat 
> history since 2012.  I have done nothing different to my account since 
> then.  Any ideas how to fix this?
>
> On Wednesday, September 25, 2013 9:39:47 AM UTC-5, Kevin Sagan wrote:
>>
>> I am in the same boat as Sam, I think. Let me try to be as precise as 
>> possible about my situation.
>>
>> 1: My chat settings look the same as his. No option regarding history.
>> 2: I have the chat label in the upper-left list. When I click it, it says 
>> there is no history.
>> 3: I used to have chat history. I didn't notice at first precisely *when* 
>> I lost it, sometime around April, maybe?
>> 4: I have, of course, used chat since then, and I have not gone "off the 
>> record" ever, let alone with everyone on my list.
>>
>> On Monday, September 2, 2013 2:23:56 PM UTC-4, justkenneth wrote:
>>>
>>> Sam,
>>>
>>> Click on the gear-shaped icon and select Settings.
>>>
>>> Next select the Labels tab.
>>>
>>> Next under System Labels find where it says Chats and click on "show".
>>>
>>> You should immediately see in the left sidebar a label named Chats 
>>> appear.  Click on that.
>>>
>>> Kenneth
>>>
>>>
>>>
>>> On Mon, Sep 2, 2013 at 9:49 AM, Sam C. H. Sum <[email protected]> wrote:
>>>
>>>> It's hard for those of you who actually don't have this problem to 
>>>> understand because I assume it's kind of a given. My problem, and I think 
>>>> Agunat is having the same problem, is that there is no chats saved on the 
>>>> 'Chats' label. There're just a bunch of names that are either online or 
>>>> not. A fresh window with no history shows up every time I try to start a 
>>>> chat. 
>>>>
>>>> There's an option of "go off the record" on the "more" option in the 
>>>> chat window but it's pointless since there's no records to begin with. 
>>>>  
>>>>
>>>> On Tue, Sep 3, 2013 at 12:19 AM, Marko Vukovic <[email protected]>wrote:
>>>>
>>>>> Hi Sam
>>>>>
>>>>> On Mon, Sep 2, 2013 at 4:14 PM, Sam C. H. Sum <[email protected]>wrote:
>>>>>
>>>>>> I understand this post is a bit old but I'm still having the same 
>>>>>> problem.
>>>>>>
>>>>>> In Settings>Chat, there is simply no options for "Save chat history". 
>>>>>> It's never been available that I never thought having a history log was 
>>>>>> an 
>>>>>> option. The system would randomly send me an email after a chat once in 
>>>>>> a 
>>>>>> while. Please see below for the settings panel on my account. 
>>>>>>
>>>>>
>>>>> I'm not understanding what your problem is. Chats are saved under the 
>>>>> 'Chats' label. You can turn it off on an individual basis. See 
>>>>> https://support.google.com/chat/answer/161925?hl=en
>>>>>
>>>>> You will receive a chat via email if you were offline at the time a 
>>>>> chat was sent to you.
>>>>>  
>>>>> -- 
>>>>> Marko
>>>>>
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>>>
>>>

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