One of two things are likely to be the case. Either XXX did exist and the account has been deleted; Google has no policy on re-using old usernames yet. Or, XXX contains one of the keywords that they will not allow you to have in a username, like admin or root.
On Mon, Aug 4, 2014 at 2:11 AM, So Gaffed <[email protected]> wrote: > I have not found this specific issue searching this forum so please direct > me there if I have missed it... > > Trying to recover a password using the recovery options for the email > address [email protected] (XXXXX represents the user name) returns the > message "the email address does not exist" Sending an email to that > address returns the error "Diagnostic-code: smtp;550-5.1.1 The email > account that you tried to reach does not exist." OK, if it does not > exist, then I should be able to create a new account using XXXXX as the > user name. Trying that tells me that XXXXX user name is already being > used, and provides other suggestions. How can XXXXX user exist, but > [email protected] does not exist? There does not seem a way out of the > circular loop. Using the alternative email address and recovery phone > number just puts me back into the same loop. > > Any ideas? > > -- > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/gmail-users. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.
