Hello, Google is still working on this issue but hasn't released a fix yet. Here is the latest info I have about this problem:
- The problem is within Google Chrome - other internet browsers are not affected (Safari, Firefox, Internet Explorer, etc.) - It seems to randomly affect about 0-5% of the print jobs for affected users. - It affects Mac & Windows computers with Google Chrome version 42 or later. - When reprinting a job that printed blank, the reprint usually works correctly. - Printing using the "Print using system dialog" link on the Chrome print preview page seems to be unaffected by this issue (works normally). - Some users have reported that changing a print setting like landscape/portrait, printing a document, and then changing the setting back, seems to fix the issue for them. Our own testing on this has been inconclusive. I will be out of the office from May 22-31 so my next update for this forum will most likely be on or after 6/1. Have a great day, Andy On Monday, May 18, 2015 at 9:35:30 PM UTC-5, Andy Stanke wrote: > > Hello, > > I've been working with Google through a different support channel at my > work and Google is aware of this problem (with all printing in Chrome, not > just Gmail) and working on it. Some alternatives that help are: > 1 - Print using the system dialog link on the Chrome print preview page. > 2 - Change a print setting on the preview page, such as > portrait/landscape, print, then change it back. > > I'll post any further tips or updates that I get from Google, > > Thanks, > Andy > > > On Tuesday, April 28, 2015 at 12:59:16 PM UTC-5, Andy Stanke wrote: >> >> Hello, >> >> We have several users that have reported that when they print their Gmail >> (using the print icon within the email in the chrome browser) occasionally >> they receive some or all the pages blank. Sometimes the first few pages >> print okay and the remaining pages are blank, and in some cases all pages >> print blank. Sometimes an email prints okay and the attachment prints >> blank, at other times the opposite happens. Reprinting the email (using >> the same Gmail print icon) usually results in a correct print job. We've >> not been able to consistently recreate the problem. It's quite random. >> >> Multiple users (12) and printers (4) are affected (all since Chrome v42 >> was released). >> All users are on latest Chrome version (42). >> Changing printers doesn't help. >> Still happens in incognito mode. >> Other browsers are NOT affected. >> Seems to only affect printing within Google apps (Mail, etc) - printing >> at other web pages seems to be fine. >> Most of the systems having the issue are imacs running OSX 10.8. >> >> All indications point to a problem with the latest Mac version of Chrome, >> but surprisingly I haven't found any other forums/threads addressing the >> issue. >> >> Any ideas? >> >> Thanks, >> Andy >> > -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.
