> Part of the problem on this list is that people treat it as free
> Gmail support, which it is not. They simply dump their error,
> without even reading it, doing their own troubleshooting or even so
> much as a 'hello' and expect that somebody will help them.

Is there some way to force people to view an introductory message (even
a short one) when they visit the group? I am a member of another
Google Group, Classic Rendezvous, which has a two-page set of rules
which greets you every time you use the group interface. That's a bit
over-the-top, but perhaps a few lines indicating that this is not a
Google-monitored help forum might help?

Not that Google directly supports many/any of their free services in an
obvious way...

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