Can someone who is running Windows 10 contact Laurel by Meet or Skype and get her to screen-share while she walks through the process? An experienced user may be able to spot a problem that an inexperienced user like Laurel is not noticing.
Peter > On 27 Nov 2020, at 9:16 pm, Geert Janssens <[email protected]> wrote: > > When uninstalling an reinstalling, be sure to remove directory > C:\Progam Files(x86)\gnucash > In between uninstalling and reinstalling. > > We have encountered situations in the past where not all files from that > directory got properly removed which could lead to the error you are seeing. > > Additionally, you may want to temporarily disable your anti-virus software > during the installation. That is also known to sometimes interfere with a > succesful install. > > Regards, Geert > > Derek Atkins <[email protected]> schreef op 26 november 2020 14:10:36 CET: >> Hi Lauren, >> Sorry you are having these issues. >> I presume you are installing the official gnucash package that you >> downloaded from the links off www.gnucash.org? >> Can you manually uninstall what you have installed, download the >> package >> again, and reinstall it? >> As others have said, there are many happy windows users, so it sounds >> like >> something got corrupted on your system. >> A full uninstall and reinstall should correct that. >> Good luck! >> >> -derek >> Sent using my mobile device. Please excuse any typos. >> On November 26, 2020 8:04:34 AM laurel hargis <[email protected]> >> wrote: >> >>> No I am not. >>> >>> Thank you >>> >>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user < >>> [email protected]> wrote: >>> >>>> Laurel, >>>> >>>> I'm sorry you're having these troubles. Many windows users (myself >>>> included) are successfully using gnucash on windows. A search online >> showed >>>> several very old email threads with this error; however, they were >> from >>>> users of a repackaged version of Gnucash from a group called >> portableapps. >>>> >>>> Is it at all possible that yoga are trying to use a portable version >> of >>>> Gnucash? >>>> >>>> David T. >>>> >>>> >>>> -------- Original Message -------- >>>> From: nvsoar <[email protected]> >>>> Sent: Wed Nov 25 22:47:47 EST 2020 >>>> To: [email protected] >>>> Subject: Re: [GNC] entry point error after recent automatic windows >> 10 >>>> update >>>> >>>> On 11/25/20 19:19, David Cousens wrote: >>>>> Laurel, >>>>> >>>>> Uninstalling and reinstalling the Windows 10 system should be a >> last >>>> resort. >>>>> >>>>> *Before you do that, at least make a copy of all the data files in >> your >>>> user >>>>> directory either on a USB stick or a copy to another computer*. >> *Don't >>>> let a >>>>> technician reinstall it without doing this first*. Your user files >> will >>>> be >>>>> stored in C:/Users/<your user name>/ where you will need to >> substitute >>>> your >>>>> actual user name on the computer for the placeholder <your user >> name> in >>>> the >>>>> above path. Copy all files in that location onto a USB stick or >> other >>>>> medium before attempting a reinstall of Windows. You will then be >> able to >>>>> restore your user data files from the USB stick if you do have to >> do a >>>>> Windows reinstall and reinstall all programs. That should prevent >> any >>>> loss >>>>> of data stored in the GNuCash files. >>>>> >>>>> GnuCash 4.2 should not be looking for that file in that location >> which >>>> may >>>>> suggest that the initial install of GC 4.2 has perhaps not >> completely >>>>> removed all files from a previous version (which it should do >> during the >>>>> install procedure) and that an outdated dll file is being accessed >> and in >>>>> turn is looking for a routine in a dll which no longer exists. >> AFAIK >>>> there >>>>> have been some rewrites of the GnuCash library files recently >> which could >>>>> lead to this. >>>>> >>>>> You could also try making sure any subsequent Windows updates are >>>> installed >>>>> and that Windows 10 itself is fully up to date. >>>>> >>>>> Try manually removing GnuCash using the Control Panel programs >> tab >>>> before >>>>> reinstalling GnuCash from a fresh download of 4.2. If old files >> have not >>>>> been removed properly this may unload them. >>>>> >>>>> If that doesn't work I would then try reinstalling the version you >> had >>>>> previously and see if it works Doing a manual uninstall of the >> previous >>>>> version from the control panel after a reinstall of the old >> version >>>> should >>>>> then get rid of any previous program files which may have been >> left in >>>>> place. Then follow that by reinstalling GC 4.2. >>>>> >>>>> David >>>>> >>>>> >>>>> >>>>> ----- >>>>> David Cousens >>>>> -- >>>>> Sent from: >>>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html >>>> snip - I support the above approach suggested by David Cousens. FWIW >> - I >>>> use the Revo Uninstaller because I found that the Windows >> uninstaller >>>> still leaves stuff hanging around. As for file finding I use an >>>> application called Everything that indexes all windows files - much >>>> faster than Windows search. (Links are >>>> https://www.revouninstaller.com/ and https://www.voidtools.com/) >> _nvsoar >>>> _______________________________________________ >>>> gnucash-user mailing list >>>> [email protected] >>>> To update your subscription preferences or to unsubscribe: >>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>> If you are using Nabble or Gmane, please see >>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >>>> ----- >>>> Please remember to CC this list on all your replies. >>>> You can do this by using Reply-To-List or Reply-All. >>>> >>>> _______________________________________________ >>>> gnucash-user mailing list >>>> [email protected] >>>> To update your subscription preferences or to unsubscribe: >>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>> If you are using Nabble or Gmane, please see >>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >>>> ----- >>>> Please remember to CC this list on all your replies. >>>> You can do this by using Reply-To-List or Reply-All. >>>> >>> _______________________________________________ >>> gnucash-user mailing list >>> [email protected] >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> If you are using Nabble or Gmane, please see >>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >>> ----- >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. >> >> _______________________________________________ >> gnucash-user mailing list >> [email protected] >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. > > Sent from my smartphone. Please excuse my brevity. > _______________________________________________ > gnucash-user mailing list > [email protected] > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
