Laurel, If you haven't tried it already, Geert's strategy of deleting the complete folder C:/Program Files(X86)/guncash before doing a reinstall from a fresh download from the GnuCash website (with the antivirus turned off while doing the download and install) is going to be worth a try as that will remove all traces of any program files associated with the previous install. You will need to have or invoke administrator privileges to do this however. Geert (along with John Ralls and Derek Atkins) is one of the main GnuCash developers so their advice is usually based on a farmore intimate knowledge of GnuCash than most of us have.
It may help if you can feedback here what happens when you try any of the suggested approaches. It is a bit tedious but we cannot see what is happening on your computer including any printout of what comes up on the screen during the install. A screen capture program can be useful to record this. Alt- PrtScn will capture the active window and PrtScn alone will capture the whole screen to the clipboard in WIndows. You can then post the clipboard into a file and then upload the file by attaching it to your email (or if you are using Nabble the More Button will give you an upload button to attach the file). David ----- David Cousens -- Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
